Automotive Service BDC Team Lead

• Location 700 W Dundee Road,Wheeling, IL, 60090,United States
• Base Pay $65,000.00 - $85,000.00 / Year
• Job Category Auotmotive Service, Customer Care, Business Development
• Relocation Expense Covered No
• Employee Type Full Time
• Required Degree High school
• Manage Others No

• Phone
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Tasca Chevrolet in Wheeling is seeking an experienced, results-driven Service BDC Team Lead to g uide our team in lead generation and customer engagement efforts. You'll train and mentor your team while playing a crucial role in our continued growth and delivering exceptional customer service. Great opportunity! Competitive salary and benefits! EOE

• Lead and manage the daily operations of the Service BDC team, ensuring high levels of productivity and customer satisfaction.
• Train, coach, and mentor BDC representatives to enhance their performance and skill development.
• Serve as liaison and communicate effectively between the Service department and customers
• Monitor and analyze BDC performance metrics, providing regular reports to management
• Oversee customer follow-up processes to ensure timely and effective engagement
• Collaborate with the Service Manager and Service Advisors to create an exceptional and seamless customer experience
• Take incoming service calls.
• Schedule service appointments.
• Inform customers of rental car policies and guidelines.
• Check e-mails and promptly respond to inquiries.
• Establish team and personal goals that are consistent with dealership standards of productivity and devise a strategy to meet the goals of bringing customers into service department
• Attend any required training
• 401(k) & Roth and employer matching
• Dental insurance: EE, EC, ES & Fam
• Vision insurance: EE, EC, ES & Fam
• Health insurance: EE, EC, ES & Fam
• Group Life and AD&D insurance
• Disability insurance - Long-term and Short-term
• Critical Illness Insurance:
• Paid time off (PTO)
• Ongoing training and career development opportunities

• Previous experience in an Automotive Dealership Service BDC
• Demonstrated leadership experience
• Excellent communication, interpersonal and organizational skills.
• Positive, collaborative attitude and results driven personality
• Able to train and motivate the team
• Proficiency with auto dealership management systems
• Strong PC and internet skills
• Maintains professional appearance
• Understand and follow company policy and procedures
• Must have a valid driver’s license
• Must be authorized to work in the U.S.A.
• Must pass pre-employment background checks and screenings

Summary
Tasca Family Commitment

Tasca Automotive Group was founded in 1943 by Bob Tasca, Sr. In 1953 Bob opened the original Tasca Ford in Bristol, Rhode Island. Just one year later this dealership was completely destroyed by Hurricane Carol. Bob relocated and ultimately opened up the new Tasca Ford at 777 Taunton Avenue in East Providence, Rhode Island. It was here that Bob and his team became the second largest Ford dealership in the world in the 1960's.

This was also the birthplace of the Tasca Racing program and many historic muscle cars such as the Ford Cobra Jet, Tasca Street Boss, and Mystery race cars.

Bob opened Tasca Lincoln Mercury in Seekonk, Massachusetts in 1972. TLM became the highest volume Lincoln Mercury dealership in the world in 1986, and repeated again in 1987 and 1988 while also winning the Ford President's Award for outstanding customer satisfaction. This fulfilled Bob's dream of saying "None Bigger, None Better." It was also at the Seekonk store that Bob launched the innovative Pre-Trade program, pioneering the concept of short term trade cycles and leasing.

He was also joined in the business by his three sons, thus fulfilling another of his dreams to build a successful family business.

In 2002 Bob opened his flagship dealership in Cranston, RI. Featuring Ford, Lincoln, Mercury, Mazda, and Volvo the Cranston location was one of the most high tech and largest facilities in the country. It featured amenities such as drive in service write up, an in house Italian café, drive through carwash, and spacious customer lounge. It was at this time that Bob was joined in the business by his grandsons and granddaughters, continuing his dream of a family business.

When Bob Tasca, Sr. passed away in 2010 he left a proud legacy of honesty, integrity, and customer satisfaction.

70 years and three generations later the Tasca Family continues to grow. We have been blessed over the past seven decades with great customers and great employees. We would like to…