Airside Leader - PWK

Overview

The Airside Experience Leader performs the same or similar duties as those assigned to the Airside Experience workgroup while providing oversight and leadership to the Airside Experience team on the shift. This position is responsible for a variety of duties that contribute towards safely providing requested services for cargo operations, general aviation aircraft, crews, and guests. An Airside Experience Leader often serves as the escalation point for guest inquiries which cannot be resolved by the Airside Experience Specialist and/or Associate on shift.

The person in this position must be able to work flexible schedules, including night, holiday, and weekend shifts. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

Minimum Education and/or

Experience:

• High School Diploma or General Education Degree (GED).
• One (1) to two (2) years of experience and/or training in aviation or cargo operations or an equivalent combination of education and experience is required.
• Trained and signed off to perform specialty responsibilities (e.g. oil and oxygen service for aircraft) and other required certifications (e.g. towing, deicing) as required by base specific operations.
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
• Ability to pass a color vision test for purposes of inspecting aviation fuel.
• Must possess a valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs.
• Must be able to exercise good judgment and follow directions/directives from supervisor/management.

Additional essential knowledge and essential skills:

• Hospitality
  
  Skills:
  
  Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality.
• Leadership
  
  Skills:
  
  Ability to assign tasks wisely, provide feedback to improve performance, and motivate others.
• Language
  
  Skills:
  
  Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing. Ability to write routine reports and correspondence.
• Math
  
  Skills:
  
  Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
• Communication
  
  Skills:
  
  Able to use telephone, fax, two-way radio, email, and text messaging to contact guests, crew members, team members, or emergency personnel. Ability to speak effectively before groups of guests or team members and present information and respond to inquiries.
• Physical Ability:
  Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, freight handling equipment, and cars. Must be able to perform various functions safely and efficiently (e.g., fueling, de-icing) from elevated heights.
• Critical Thinking / Reasoning Ability:
  Ability to use rational thought to analyze and evaluate information, and to make informed decisions in a fast-paced environment.
• Interpersonal
  
  Skills:
  
  Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.
• Multitasking:
  Ability to handle multiple tasks simultaneously…