Dual Document Production Associate, Sr​/Creative Designer - Sun - Thurs

Company Overview

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world‑class business solutions. We specialise in providing skilled administrative support, document production, presentation design, marketing and communications services to leading companies around the world—especially within legal, financial and professional services industries. With a presence in North America, the UK, Europe and Asia Pacific, we have thousands of employees globally working together to help our clients operate more efficiently and effectively.

Hybrid Dual Document Production Associate, Sr./Creative Designer

Location:

Wheeling, WV

Shift: Sunday to Thursday 1:00 pm to 10:00 pm

• Perform document production and graphic design work according to established policies and procedures.
• Thoroughly assess job requests, identify correct processes needed to produce documents and ensure appropriate completion throughout the task lifecycle.
• Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production and graphic design requests to client satisfaction.
• Demonstrate intermediate to advanced use of equipment, technology, software and hardware necessary to perform job functions.
• Assist with coordination of document production services, preparation, intake and workflow within the team.
• Troubleshoot more complex software or hardware problems.
• Utilise appropriate logs and/or tracking software for all assigned work.
• Meet contracted deadlines for accepting, completing and delivering all work.
• Communicate with peers, supervisors or clients on job or deadline issues.
• Help foster a proactive environment of continuous service enhancement and relationship building with the client.
• Handle sensitive and/or confidential documents and information.
• Perform quality assurance on work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design or other document production and preparation as needed.
• Complete other tasks and assignments as assigned by management.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client‑site policies.
• Use equipment and supplies in a cost‑efficient manner.

• High‑school diploma or equivalent required; higher level education preferred or equivalent work experience.
• Minimum three years’ experience, preferably in a legal, banking or large corporate environment.
• Document production and word‑processing experience preferred.
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills.
• Adept skill in graphic design software.
• Advanced skill with InDesign and Photoshop preferred.
• Proficiency with other software programs for editing and/or creating documents.
• Knowledge of a legal time‑keeping or job‑tracking system is preferred.
• Ability to work in a fast‑paced, team environment, working both independently and collaboratively.
• Ability to prioritise work, balance projects and meet deadlines in a timely manner.
• Strong attention to detail with good organisational skills and an emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Ability to troubleshoot more complex or advanced tasks, equipment or software concerns on own; understands when to elevate a problem to a supervisory level.
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure.
• Must be self‑motivated with a positive can‑do attitude.
• Proven customer‑service skills are required to create, maintain and enhance customer relationships.
• Must be able to interact effectively with multi‑functional and diverse backgrounds.

The salary for this role at the noted RRD location is $18.50 hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education,…