Document Production Workflow Coordinator - Mon - Fri

Overview

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. It requires an advanced ability to assess documents, a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment.

Williams Lea is hiring for a Hybrid Document Production Workflow Coordinator for our Wheeling, WV office to work Monday through Friday 7:30am-4pm!

• Intakes work requests from the client; clarifies job instructions and negotiates deadlines with the requester. Seeks alternate solutions to deadline requests as needed
• Prioritizes work requests across the team and coordinates/balances multiple projects based on experience and established guidelines, especially with escalated deadlines or issues
• Creates and edits documents, mail merges, charts, graphs, and tables
• Scans and cleans up documents using scanner equipment and appropriate software
• Converts and cleans documents from other software applications
• Evaluates personnel performance with the AM and assists in developing and improving individual and team skills
• Demonstrates professional expectations for team members when dealing with client requesters and work requests, including meeting deadlines and delivering high-quality work
• Responsible for development and delivery of ongoing training for new and existing team members in current processes and new trends or processes for presentations work
• Facilitates focus and coordination on and between shifts in the production of deliverables to the client to meet or exceed the client’s expectations for quality, timeliness, and service

• Bachelor’s degree or equivalent with years of experience able to substitute
• Minimum of 3 years of related office experience with document production and preparation
• Advanced knowledge of Microsoft Office suite (PowerPoint, Excel, Visio as examples)
• Excellent verbal and written communication and interpersonal skills necessary to communicate questions and/or suggestions to the client and other team members in a professional and customer service-oriented manner
• Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production
• Ability to work in a fast-paced, deadline-driven team environment while handling sensitive and/or confidential documents and information

The rate of pay for this role at the noted RRD location is $21.5 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.