Document Production Associate

Overview

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in skilled administrative support, document production, presentation design, and marketing and communications services to leading companies—especially within legal, financial, and professional services industries. We’re a people-powered organization with a presence in North America, the UK, Europe, and Asia Pacific.

Thousands of employees globally work together to help clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

The Document Production Associate is responsible for providing word processing and/or document production services for our clients.

• Utilize appropriate logs and/or tracking software for all document production work
• Thoroughly assess job requests and ensure appropriate completion of tasks throughout the task lifecycle
• Perform work in document production, proofreading, intake and workflow coordination as needed
• Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Communicate with team members, leads, supervisors or clients on job or deadline concerns
• Meet contracted deadlines for service delivery to clients
• Troubleshoot basic software or hardware problems
• Foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost-efficient manner

• High school diploma or equivalent
• Minimum one year of document production experience, preferably in a legal, banking or large corporate environment
• Skilled in MS Office (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Good organizational skills; ability to meet deadlines and complete projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Good judgment to make decisions that conform to business needs and policy
• Strong problem-solving skills with the ability to escalate when necessary
• Professional composure under tight deadlines; able to work independently and as part of a team
• Ability to work in a fast-paced environment and communicate professionally in writing and verbally
• Self-motivated with a positive attitude
• Proven customer service skills to create, maintain and enhance customer relationships

The salary range for this role at the noted RRD location is $ per hour. Starting pay decisions are based on factors including education, qualifications, skills, experience, certifications, performance, shift, location, and business needs. Roles may include step progressions to a target rate or set increments over time. Depending on the role, total compensation may include overtime, shift differential, call-in, and/or standby pay.

RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon successful completion of a pre-employment background check and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.