Administrative Associate M-F - EST

Administrative Associate M-F 9:00am - 6:00pm EST

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

• Denotes an “essential function”
• Perform work in administrative support, including answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses, time, invoices, or other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)
• Oversight for confidential company information, including corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information, etc.
• Utilize appropriate logs and/or tracking software for all administrative support work
• Ensure that job tickets are properly filled out before beginning work
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle
• Communicate with team members, lead, supervisor or client on job or deadline issues
• Meet contracted deadlines for accepting, completing, and delivering all work
• Troubleshoot basic equipment problems
• Interact with clients over the phone, via video or electronically
• Prioritize workflow
• Perform Quality Assurance on own work and work of others
• Answer telephone, emails, and place service calls when needed
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

• High school diploma or equivalent education
• Minimum (1) year administrative support experience in a professional organization, preferably in the legal or banking industry. Formal education and/or training may be considered in lieu of experience.
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills. Basic knowledge of Microsoft Office suite
• Familiar with other software programs for providing administrative support
• Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results. Excellent organizational skills
• Ability to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion
• Ability to exercise good judgment to make decisions that conform to business needs and policy
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast-paced environment
• Ability to communicate professionally both verbally and in writing
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Must be self-motivated with a positive attitude
• Proven customer service skills are required to create, maintain, and enhance customer relationships

The rate of pay for this role at the noted RRD location is $/ hour. Typically, roles follow step
progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly
rate of pay, the total compensation package may also include overtime, shift
differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision
coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other
voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance
and employer/partner discounts.