Administrative Associate M-F - EST

Overview

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Administrative Associate. The Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters.

• Perform work in administrative support, including answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge).
• Oversee confidential company information including corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information, etc.
• Utilize appropriate logs and/or tracking software for all administrative support work.
• Ensure that job tickets are properly filled out before beginning work.
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle.
• Communicate with team members, lead, supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Interact with clients over the phone, via video or electronically.
• Prioritize workflow; perform quality assurance on own work and the work of others.
• Answer telephone, emails, and place service calls when needed.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

• High school diploma or equivalent education.
• Minimum one (1) year of administrative support experience in a professional organization, preferably in the legal or banking industry. Formal education and/or training may be considered in lieu of experience.
• Skilled in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills. Basic knowledge of Microsoft Office suite.
• Familiar with other software programs for providing administrative support.
• Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results.
• Ability to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion.
• Ability to exercise good judgment to make decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability to escalate a problem to a supervisory level when needed.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work both independently and collaboratively as part of a team.
• Ability to work in a fast-paced environment.
• Ability to communicate professionally both verbally and in writing.
• Demonstrated proficiency in using equipment/technology/software and hardware necessary to perform job functions.
• Self-motivated with a positive attitude.
• Proven customer service skills are required to create, maintain, and enhance customer relationships.

The rate of pay for this role at the noted RRD location is $17.02–$23.46 per hour. Roles typically follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental coverages, plus parental leave, adoption assistance, tuition assistance, and employer/partner discounts.

All employment offers are contingent upon the successful completion of a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.