Administrative Associate M-F - EST

Administrative Associate M-F 9:00am - 6:00pm EST

Benefits: life insurance, parental leave, paid time off, tuition assistance, 401(k)

Location:

United States, West Virginia, Wheeling

The Administrative Associate provides a variety of administrative support functions to a site, office, and/or client. Duties include expense reports, time entry, invoice entry, calendar and phone management, opening client matters, and other tasks as needed.

• Perform work in administrative support, including answering phone lines, providing customer service, editing/transcribing documents, entering data for expenses/time/invoices, and creating reservations and scheduling for meetings, conference rooms, A/V, hospitality, travel, and concierge services.
• Oversight for confidential company information, including corporate credit card information, P‑cards, employee and client distribution lists, prospective and current employee information.
• Utilize appropriate logs and/or tracking software for all administrative support work.
• Ensure that job tickets are properly filled out before beginning work.
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle.
• Communicate with team members, lead, supervisor, or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Interact with clients over the phone, via video, or electronically.
• Prioritize workflow.
• Perform quality assurance on own work and the work of others.
• Answer telephone, emails, and place service calls when needed.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost‑efficient manner.

• High school diploma or equivalent education.
• Minimum (1) year of administrative support experience in a professional organization, preferably in the legal or banking industry. Formal education and/or training may be considered in lieu of experience.
• Skilled in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills. Basic knowledge of Microsoft Office suite.
• Familiar with other software programs for providing administrative support.
• Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results. Excellent organizational skills.
• Ability to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion.
• Ability to exercise good judgment to make decisions that conform to business needs and policy.
• Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work both independently and collaboratively as part of a team.
• Ability to work in a fast‑paced environment.
• Ability to communicate professionally both verbally and in writing.
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions.
• Must be self‑motivated with a positive attitude.
• Proven customer‑service skills are required to create, maintain, and enhance customer relationships.

The rate of pay for this role at the noted RRD location is $17.02–23.46 per hour. Typically, roles follow step progressions to a target rate or set increments over time. In addition to the hourly rate of pay, the total compensation package may include overtime, shift differential, call‑in, and/or stand‑by pay.

RRD's benefit offerings include medical, dental, and vision coverage; paid time off; disability insurance; 401(k) with company match; life insurance and other voluntary supplemental insurance coverages; plus parental leave, adoption assistance, tuition assistance, and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans.