Administrative Associate - 1st Shift

Administrative Associate - 1st Shift 11:30 a.m.

- 8:00 p.m.

Full-time. Department:
Legal & Document Processing. Shift: 1st Shift. Compensation: USD 17.02 – 23.46 hourly.

The Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters.

• Perform work in administrative support, including answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses, time and invoices, and creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge).
• Oversight of confidential company information, including corporate credit card information, P‑cards, employee and client distribution lists, prospective and current employee information, etc.
• Utilize appropriate logs and/or tracking software for all administrative support work.
• Ensure that job tickets are properly filled out before beginning work.
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle.
• Communicate with team members, lead, supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Interact with clients over the phone, via video or electronically.
• Prioritize workflow.
• Perform quality assurance on own work and work of others.
• Answer telephone, emails and place service calls when needed.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost‑efficient manner.

• High school diploma or equivalent education.
• Minimum 1 year of administrative support experience in a professional organization, preferably in the legal or banking industry.
• Skill in MS Office software (Word, Excel, PowerPoint) with strong keyboarding and typing skills.
• Familiarity with other software programs used for administrative support.
• Strong attention to detail, emphasizing accuracy and quality.
• Ability to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion.
• Ability to exercise good judgment to make decisions that conform to business needs and policy.
• Good problem‑solving skills and the ability to know when to elevate a problem to a supervisory level.
• Ability to maintain professional composure when working with immediate deadlines.
• Ability to work independently and collaboratively as part of a team.
• Ability to work in a fast‑paced environment.
• Ability to communicate professionally, both verbally and in writing.
• Demonstrate proficiency in using equipment, technology, software and hardware necessary to perform job functions.
• Must be self‑motivated with a positive attitude.
• Proven customer service skills required to create, maintain and enhance customer relationships.

The rate of pay for this role is $17.02–23.46 per hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, the total compensation package may also include overtime, shift differential, call‑in and/or stand‑by pay.

RRD’s benefit offerings include medical, dental and vision coverage; paid time off; disability insurance; 401(k) with company match; life insurance and other voluntary supplemental insurance coverages; and parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.