Administrative Asst - Administrative Asst Sr

Administrative Asst - Administrative Asst Sr.

Location:

Pt. Pleasant, WV

Category :
Administrative Services

The Administrative Assistant is responsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.)

Note:

This position is posted at multiple grade levels and offers a range of opportunities for advancement. The minimum qualifications outlined below apply to the Administrative Assistant level, with increased educational, skill, experience and certification requirements for higher level Administrative Assistant Senior.

Administrative Assistant

What You’ll Do:

Essential Job Functions & Tasks

• Major responsibilities:
  • Perform basic, routine administrative duties, following well defined, standard procedures
  • Assist with document processing
  • Assist in compiling special reports and requesting information from other areas
  • Assist in filing and retrieval of information in both hard copy and electronic formats
  • Answer telephone and take messages
  • Communicate via electronic mail as necessary
  • Receive and distribute incoming and outgoing mail
  • Use computer keyboard to enter data, perform calculations and/or retrieve information
  • Operate a wide variety of electronic and mechanical office equipment

• Communication and interpersonal skills:
  • Listens to and understands written and verbal instruction
  • Communicate effectively with co-workers and other employees and/or customers outside work area
  • Answers phone calls clearly and with a friendly, helpful tone
  • Records messages accurately with appropriate information
  • Works effectively and productively with others

• Customer focus:
  • Answers customer questions, but knows when appropriate to refer questions or issues to others
  • Actively learns the function of the department and responsibility for each employee to assist customers more effectively
  • Exhibits concern and sensitivity to others.

• Problem solving and initiative:
  • Applies basic education and training in job responsibilities and assignments
  • Ask questions when unsure of how to handle an assignment
  • Demonstrates ability and initiative to handle assignments beyond the basic, routine level.

What We’re Looking For:

Education

• High school diploma or GED

Work Experience

• Six-nine months of post-high school experience in learning and utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable.
• Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.
• Displays good analytical and problem-solving skills
• Demonstrated proficiency with computers and the use of office-oriented software products

Administrative Assistant Senior

What You’ll Do:

Essential Job Functions & Tasks

• Major responsibilities:
  • Under moderate to limited supervision, compose, prepare, review and/or process documents which require some independent analysis
  • Exercising moderate judgment and good working knowledge of company and/or department work procedures
  • Obtain, assemble and organize data for use by supervisor or others
  • Establish and maintain filing and record keeping systems
  • Answer customer or public inquiries and follow up on routine inquiries as required
  • Maintain confidentiality of company matters and data as required

• Communication and interpersonal skills:
  • Effectively and clearly communicates instructions, ideas, and department procedures and policies to customers, employees and managers in person, by telephone or by written or electronic means
  • Works effectively as a team member within department and, due to knowledge and expertise, participates on inter-department teams as requested.

• Customer focus:
  • Anticipates needs of customers, management, and department
  • Provides recommendations for procedure revisions and efficiencies that improve customer service.

• Problem solving and initiative:
  • Uses independent judgment, initiative and knowledge of department and company needs and goals in accomplishing work assignments.
  • Reviews, initiates and recommends corrective actions or improvements to administrative practices.
  • Informal…