Workflow Coordinator; 1st Shift

Overview

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively.

Whether it s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we re the behind-the-scenes team making everything run smoothly.

* Opportunities in Wheeling, WV and Columbus, OH available.

• * Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
• * Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
• * Acts as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team
• * Identifies and corrects errors in complex business documents to ensure quality of return product to requesters
• * Detects formatting and compositional errors in documents; verifies citations are properly formatted
• * Checks corrected proofs of documents against mark-up for comparison and quality assurance
• * Adheres to and monitors team members  adherence to formatting standards, utilizing generally accepted proofreading marks and use of standard reference resources, with an understanding of the client s business environment.
• * Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
• * Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for document production work
• * Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client s expectations for quality, timeliness and service
• * Trains more junior staff members, as needed
• Communicates with manager and/or client on job or deadline issues in a timely and professional manner
• Assists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members
• Facilitates team s adherence to company policies (conduct, attire, performance, attendance)
• Works collaboratively, demonstrating open and flexible communication, within and across team members
• Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputs
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Additional Information

The salary range for this role at the noted RRD location is $19-22.50 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

RRD s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.