Document Production Associate

Company Description

Williams Lea by RRD is a global business support services company with a strong legacy-over 200 years of experience delivering world‑class business solutions. We specialise in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world, especially within legal, financial and professional services industries. We are a people‑powered organisation with a presence in North America, the UK, Europe and Asia Pacific.

Thousands of employees worldwide work together to help our clients operate more efficiently and effectively, supporting law firms and financial institutions in critical document production and high‑volume print and digital communications.

The Document Production Associate position is responsible for providing word‑processing and/or document production services for our clients.

Essential functions are marked with an asterisk (*).

• Utilise appropriate logs and/or tracking software for all document production work
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the lifecycle
• Perform work in document production, proofreading, intake and workflow coordination functions as needed
• Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Communicate with team members, lead, supervisor or client on job or deadline concerns
• Meet contracted deadlines for service delivery to our clients
• Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost‑efficient manner

• High school diploma or equivalent
• Minimum of one year of document production experience, preferably in a legal, banking or large corporate environment
• Skilled in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Good organisational skills
• Ability to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Ability to exercise good judgement to make decisions that conform to business needs and policy
• Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast‑paced environment
• Ability to communicate professionally both verbally and in writing
• Self‑motivated with a positive attitude
• Proven customer‑service skills are required to create, maintain and enhance customer relationships

The salary for this role at the noted RRD location is $17.25 per hour. Starting pay is determined based on factors such as relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location and other business needs. Typically roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate, the total compensation may also include overtime, shift differential, call‑in and/or stand‑by pay.

RRD’s benefit offerings include medical, dental and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans. All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.