Document Production Workflow Coordinator

Job Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production at an intermediate to advanced level. The role requires advanced software aptitude in document production tools, speed, and accuracy in a high‑volume, high‑pressure environment. Responsibilities include training team members and coordinating workflow within a shift or site.

• Intakes work requests from the client, clarifies job instructions, and negotiates deadlines with the requester. Seeks alternate solutions to deadline requests when needed.
• Prioritizes work requests across the team and balances multiple projects based on experience and established guidelines, especially when working with escalated deadlines or issues.
• Acts as the definitive resource for all questions related to document production, proofreading, and quality assurance by the team.
• Identifies and corrects errors in complex business documents to ensure the quality of the return product to requesters.
• Detects formatting and compositional errors, verifies citations are properly formatted.
• Checks corrected proofs against mark‑up for comparison and quality assurance.
• Monitors team members’ adherence to formatting standards, using generally accepted proofreading marks and reference resources, with an understanding of the client’s business environment.
• Demonstrates professional expectations for team members when dealing with client requesters and work requests, including meeting deadlines and delivering high‑quality work.
• Develops and delivers ongoing training to new and existing team members on processes, trends, and document production techniques.
• Facilitates focus and coordination across shifts to meet or exceed client expectations for quality, timeliness, and service.
• Trains junior staff members as needed.
• Communicates with managers and/or clients about job or deadline issues in a timely and professional manner.
• Assists the lead, supervisor, or manager in administrative procedures or system changes affecting the team.
• Facilitates the team’s adherence to company policies (conduct, attire, performance, attendance).
• Works collaboratively, demonstrating open and flexible communication with team members.
• Contributes to recommendations for development goals, training, or performance expectations to enhance team skill levels and quality outputs.
• Interacts with clients in person, over the phone, or electronically.
• Adheres to Williams Lea policies and client site policies.
• Uses equipment and supplies cost‑efficiently.

• The position operates at sites with maximum 24/7 operations. Individual shift requirements vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Business casual attire required.
• Must be able to work sitting most of the time.

• Bachelor’s degree or equivalent with years of experience substituting for education.
• Minimum of 3 years of prior office, proofreading, word processing, or document production experience.
• Advanced knowledge of the Microsoft Office suite; ability to troubleshoot related software.
• MS Office (Word, Excel, PowerPoint) certification desired.
• Advanced knowledge of document production and/or proofreading procedures and generally accepted practices.
• Extensive experience in business terminology, document production, and proofing formats with skill in using reference resources.
• Attention to detail with emphasis on accuracy and quality; coordinate across the team and handle multiple projects simultaneously.
• Excellent verbal and written communication and interpersonal skills for…