Customer Experience & Sales Support Specialist

Customer Support Representative job at BF GOODRICH TIRE AND RUBBER COMPANY. Wheeling, WV.Job Overview

To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

• Generating sales leads.
• Managing incoming calls.
• Building good relationships with customers.
• Resolving complaints and following up on resolutions.
• Identifying customers' needs.
• Meeting sales objectives.
• Following procedures and policies.

• High school diploma or equivalent.
• Experience in customer service.
• Strong telephone etiquette.
• Familiarity with CRM tools.
• Excellent communication skills.
• Ability to manage multiple tasks at once.
• Ability to adapt to different personalities.

• Communication
• Sch dulling and Organizing
• Multi tasking
• Problem solving

• Health Insurance: Covers medical expenses, often including dental and vision coverage as well.
• Paid Time Off (PTO): Includes vacation, sick leave, and paid holidays.
• Life Insurance
• Disability Insurance
• Retirement Plans: