Customer Service Representative Ii

Job Details

Job Location:

Mason, WV 25260

Position Type:
Full Time

Salary Range: $15.37

• Year End Evaluation score must be 50 or higher
• Rolling 12-month CSR balancing percentage 95% or higher
• Position is designed for employees interested in doing a little more than CSR work but not moving on to ASR position.

• Processing customer transactions accurately according to the policies and procedures of OVB.
• Detecting fraudulent activity (counterfeit, forgery, etc.).
• Promote bank products & services.
• Efficiently balance teller drawer daily.
• Providing various customer assistance.
• Efficiently perform additional duties such as process check orders, debit card ordering & maintenance, AFT set‑ups, closing deposit accounts, direct deposit sign‑ups, ordering supplies, e‑Services enrollment/changes, research requests, branch capture, coin machine balancing, cash advance machine balancing, ATM balancing and maintenance.
• Must be proficient in assisting customers with questions and issues.
• OVB will make any reasonable accommodation to allow the essential functions of the job to be performed. Contact Human Resources to discuss any possible accommodation.
• Professionally answering phone calls.
• Processing miscellaneous items such as (but not limited to) mail returns, credit references, stop payments and monthly reports.
• Manage and log customer complaints and requests.
• Proficiency and professional ability to answer questions via telephone or in person.
• Serve as a backup to various other ASR duties.
• Ability to cover other locations as a CSR II as needed.
• Assist in tasks required each day for starting and ending the day. Ex. Getting out or putting away office supplies/documents.
• May be called upon to train. Existing employees or new hires.
• All other duties as assigned.

• Excellent Customer Service Skills – Dealing with Customers and Co‑Workers
• Interpersonal/People Skills
• Cash/Check Handling Experience
• Microsoft Office Knowledge
• Ability to Follow Instructions, Detail Oriented
• Good Organization & Time Management Skills
• Maintain Customer Privacy at all times
• Good Punctuality Habits – Arriving at work and return from breaks
• Positive Attendance Habits
• Flexibility
• Professional Oral/Written Communication Skills
• Ability to perform effectively and professionally under stress
• Ability to compute figures/balance account books
• Ability to lift minimum 50lbs for coin bags
• Ability to Sit or Stand for extended periods of time
• Occasional Travel