Teller, Customer Service​/HelpDesk

Job Purpose

This position will be responsible for providing excellent service to customers in accordance with Peoples Bank policies. The teller will open deposit accounts, process complex multi‑step teller transactions, sell bank products and services, assist customers with maintenance requests, and resolve customer service issues. The teller will uncover additional customer needs and refer them to the appropriate business partner. This is a sales and service role that is vital in helping the branch meet goals while providing industry‑leading customer service.

• Deliver superior customer service with a friendly demeanor, can‑do attitude, and willingness to help at all times.
• Develop and retain the customer base by greeting customers by name, having knowledge of account ownership, and responding promptly and accurately to correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
• Process complex multi‑step teller transactions.
• Research and offer solutions to resolve customer issues by using knowledge of the organization to identify helpful resources; provide follow‑up to customers on resolution.
• Initiate conversations to uncover customer needs, referring customers to platform associates within the branch, and meeting established referral goals.
• Make sales calls via phone or Zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording these activities in Salesforce.
• Consistently meet or exceed sales referral goals as set by management; maintain a well‑developed working knowledge of the complete line of products and services offered.
• Maintain balancing and error records that align with policy, find and correct outages, and enlist help as needed for more difficult errors.
• Follow operational standards regarding security, risk management, and compliance.
• Complete required training for all bank and branch policies and procedures.
• Meet scheduled working hours as designated by manager to ensure effective branch functionality.
• Meet Retail Branch Standards, including dress code.
• Perform special projects as assigned.

• High School Diploma or GED.
• Minimum 1‑year related work experience in customer service.
• Ability to work in a fast‑paced environment with a high degree of accuracy and close attention to detail.
• Proficient in basic computer operations and standard applications, with the ability to quickly learn and navigate job‑specific software to perform daily tasks with accuracy and efficiency.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven team player.
• Trustworthy and confidential behavior is essential in this role.
• Daily reliable transportation.
• Role requires consistent standing to perform the role; bending or squatting may also be required to access night drops, coin machines, vaults, ATM, etc., based on branch setup.
• Must be able to lift up to 25 lbs. consistently.
• Must be able to travel to attend internal education and meetings, which in some circumstances could include overnight stays; travel also required to fill in at other branches as needed.

• High School Diploma or GED.
• Minimum 1‑year related experience in customer service.
• Daily reliable transportation.
• Role requires consistent standing to perform the role; bending or squatting may also be required to access night drops, coin machines, vaults, ATM, etc., based on branch setup.
• Must be able to lift up to 25 lbs. consistently.
• Must be able to travel to attend internal education and meetings, which in some circumstances could include overnight stays; travel also required to fill in at other branches as needed.

Peoples Bank is an Equal Opportunity

Employer:

M/F/Disabled/Vet. If you are unable to complete this application due to a disability, contact to ask for an accommodation, alternative application process, or other inquiries.