Customer Service Representative

Job Title: Customer Service Representative

Company: Sys Com Inc.

Location: West Virginia, United States

Employment Type: Full-time

Salary: $18 - $45 USD per hour

Sys Com Inc., a forward‑thinking organisation in the technology sector, is seeking a dedicated and articulate Customer Service Representative to join our growing team. As the first point of contact for our valued clients, you will play a crucial role in shaping the customer experience and upholding our commitment to excellence. The ideal candidate is a natural problem‑solver with outstanding communication skills and a passion for providing first‑class support.

You will be instrumental in building and maintaining strong customer relationships, ensuring their needs are met with efficiency and professionalism.

• Serve as the primary contact for customer enquiries, handling communications via phone, email, and live chat in a timely and professional manner.
• Identify and assess customers' needs to achieve satisfaction, providing accurate, valid, and complete information by using the right methods and tools.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, and selecting the most appropriate solution.
• Follow up with customers to ensure their issues have been fully resolved and that they are satisfied with the outcome.
• Process customer accounts, file documents, and maintain accurate records of customer interactions and transactions.
• Collaborate with other team members and departments to find effective solutions and improve the overall customer experience.
• Provide feedback on the efficiency of the customer service process and contribute ideas for improvement.

• Proven experience in a customer support role or a similar client‑facing position.
• Exceptional verbal and written communication skills with a professional telephone manner.
• Strong active listening and problem‑solving abilities.
• A patient and empathetic attitude towards customers.
• Proficiency with computers and an ability to learn new software quickly.
• Excellent time management and organisational skills.
• Experience with CRM systems is considered an advantage.

• A competitive hourly wage and benefits package.
• Opportunities for career progression and professional development.
• A supportive, collaborative, and positive work environment.
• Comprehensive training programmes to ensure your success in the role.