Shift supervisor, Customer Service​/HelpDesk

Position Summary

A Shift Supervisor is a key leader supporting the Management team in driving store execution and performance while building consumer loyalty through a focus on excellent customer service.the Shift Supervisor ensures that operations run smoothly and is responsible for ensuring the completion of all opening and closing procedures.

• Work effectively with management
• Supervise direct and following up of all activities
• Effectively communicate information from management
• Assist customers with their questions, problems and complaints
• Promote customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all customers
• Maintain customer/patient confidentiality

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
• Must be resident of the US

High School diploma or equivalent preferred but not required.

All your information will be kept confidential according to EEO guidelines.