Title III Success Coach-Wheeling

This position is grant‑funded.

Engage and support students with a holistic, wrap‑around model incorporating non‑cognitive assessment and comprehensive educational planning, and proactive referrals. Collaborate and connect students to appropriate existing departments and outside resources, such as the ACTion Center, Academic Support Center, and Student Services. Outreach will be conducted through intrusive interventions, timely reminders, and other targeted individual and group communications using phone, email, texting, and social media.

Promptly act on information from faculty, staff, and predictive analytics regarding student academic concerns. Plan and implement appropriate interventions. Proactively work with students to direct them to interventions. Encourage and advocate for students persistently. Monitor individual and aggregate data numbers and track outcomes of interventions. Maintain clearly written comprehensive notes and data on students in electronic files.

• Build rapport and trust with students, faculty, and staff to support successful goal completion.
• Assist students with setting goals and identifying, planning for, and overcoming potential obstacles.
• Guide students to define steps in education pathways and career planning process and completion.
• Monitor student progress toward goals.
• Help students recognize and problem‑solve issues related to progress toward academic goals, persistence, and attendance.
• Connect students to existing departments and community resources.
• Plan and implement student pathways after graduation, including assistance with resume writing, career exploration, interview skills, and connecting students with job fairs internally or in the community as needed.
• Empower students to problem‑solve issues related to progress toward academic goals, persistence, and attendance.
• Utilize motivational interviewing and other coaching methods to encourage students to modify or adopt behaviors that result in academic and professional success.
• Facilitate communication and interactions that connect students to appropriate College faculty and staff.
• Follow up with students after application and acceptance to assist with enrollment process.
• Provide tours and support during open houses, orientations, and other on‑campus and virtual registration events.
• Facilitate conversations between student, advisor, internal, and external supports.
• Serve as knowledge base of college programs and services to connect students with appropriate personnel.
• Make proactive contact with students who have missing and/or incomplete information for registration processes.
• Maintain written comprehensive notes on students in electronic files.
• Monitor individual and aggregate data numbers and track outcomes of interventions.
• Liaise with faculty, staff, and other entities to facilitate connection with at‑risk students.
• Attend regular meetings for Title III, ACTion Center, ASC, and ongoing professional development.
• Submit monthly reporting of time and effort to Title III Project Director.
• Contact instructors for ORNT, ENG, and MATH to request permission to explain what Success Coaching is for students during classes.
• Perform other duties as assigned.

• Bachelor’s degree in Counseling, Human Services, or a related field (required).
• Associate’s degree in Counseling, Human Services, or a related field (required).
• A combination of education, experience, and training may be accepted.

• Minimum of 3 years providing direct services to students/clients in a holistic case management model incorporating referrals and follow‑up.
• Minimum of 1 year of higher‑education experience.
• Experience following FERPA and student confidentiality.
• Experience or training in accommodation of student disabilities under ADA, Mental Health First Aid, or Appreciative Advising.

• Effective interpersonal skills.
• Strong verbal communication and listening skills.
• Demonstrated written communication skills.
• Demonstrated customer service skills.
• Quickly troubleshoot and resolve problems.
• Understand boundaries between academic and mental health concerns.
• Monitor and follow up with students, faculty, and staff.