Player Rewards Supervisor

The opportunity

Delaware North Gaming is hiring full-time Player Rewards Supervisors to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Player Rewards Supervisor, you will be responsible for overseeing operations and ensuring that guest needs are being met in a positive manner.

If you are looking for a role offering teamwork, excitement, and career growth, apply now.

$14.50 – $14.50 / hour

Information on our comprehensive benefits package can be found at

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Adhere to marketing plans and implement promotions and giveaways as directed
• Develop logs and maintain an efficient stock of materials necessary
• Investigate and resolve guest complaints and issues in a timely manner
• Maintain strict confidential guidelines concerning all guest interactions and records
• Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner

• High school diploma or GED required
• Minimum of 2 years of supervisory experience in the guest service field
• Experience in casino marketing systems preferred
• Must be able to obtain a state gaming license
• Working knowledge of Microsoft Office Suite

• Ability to lift up to 30 pounds occasionally
• Able to stand for up to 8 hours a day
• Weekends, holidays, and swing shifts may be required

• Days
• Evenings
• Holidays
• Weekends
• Every weekend
• 8hr shift