Sportsbook Ticket Writer - Part Time; Mountaineer

Sports book Ticket Writer - Part Time (Mountaineer)

New Cumberland, WV, United States (On-site)

Reporting to the Sports book Manager, you will be the face of our retail operation. You will provide a high level of customer service to both regulars and novice bettors, ensuring everyone feels welcome at our sports book. As an expert in our menu of sports betting options, you will advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Advancement opportunities are available for those who grow with us.

• Provide top‑tier customer service that encourages repeat visits.
• Adhere to all rules and regulations set forth by the company and the gaming control board to avoid penalties.
• Become familiar with all betting options and initiate conversations with customers about them.
• Resolve customer disputes and complaints, escalating to a supervisor when needed.
• Collaborate positively with teammates and leadership.
• Complete all necessary paperwork and documentation in accordance with company policy and gaming control board standards.
• Perform other duties as assigned.

• Basic computer knowledge (email, MS Excel, internet, etc.).
• Minimum of 1 year of cash handling experience in a work setting.
• High school diploma, GED, or equivalent preferred.
• 21+ years of age and able to pass a background check.
• Ability to obtain a gaming license from the Gaming Control Board and other jurisdictions as required.
• High level of customer service skills.
• Flexible schedule availability – nights, weekends, and some holidays preferred.
• Professional appearance and demeanor.
• Strong written and verbal communication skills.
• Ability to perform simple math.
• Responsibility to adhere to all compliance requirements set by the company and Gaming Control Board.

• Stand for extended periods of time.
• Lift, pull, or push up to 25 lbs.
• Write for extended periods of time.
• Twist, bend, or reach without significant boundaries.

The Company is an equal opportunity employer and does not discriminate based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity, veteran status, marital status, or any other characteristic protected by law. The Company reserves the right to make changes to the job description whenever necessary.