Automotive Service Advisor

Shults Ford Lincoln is actively seeking a customer-focused Service Advisor to join our high-performing, fast-paced service team. If you’re passionate about delivering exceptional customer experiences and want a career with strong earning potential and growth opportunities, this is the place for you.

We offer a supportive, team-oriented environment where your success is a priority.

• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off (PTO)
• Birthday off with pay
• Company-paid life insurance

• Paid training and ongoing development
• Advancement opportunities within our dealership network

• Flexible scheduling
• Team-oriented culture
• Community involvement opportunities

• State-of-the-art equipment and tools
• Clean, professional work environment

As a Service Advisor
, you’ll serve as the primary point of contact between customers and our service department, ensuring a smooth and positive service experience.

• Greet customers promptly and professionally
• Listen to customer concerns and document vehicle issues accurately
• Provide detailed repair and maintenance estimates
• Clearly explain services, timelines, and costs
• Coordinate with technicians to ensure efficient workflow
• Maintain high Service Experience Index (SEI) scores
• Manage appointment scheduling and daily workflow
• Answer inbound calls and follow up with customers
• Build long-term customer relationships and promote retention

• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Organized, detail-oriented, and professional demeanor
• Proven ability to meet performance and customer satisfaction goals
• Valid driver’s license with clean driving record

• Automotive service advisor or dealership experience
• Background in automotive service, sales, or customer-facing roles
• Leadership or team coordination experience

• Competitive compensation with performance-based earning potential
• Career growth with a respected dealership group
• A supportive team that values your contributions
• Stability with a top-performing Ford dealership

Shults Fordis an equal opportunity employer committed to fostering a respectful and inclusive workplace. We prohibit discrimination and harassment of any kind.