Child Support Supervisor - Bureau Child Support Enforcement - Monongalia

Child Support Supervisor 2 - Bureau for Child Support Enforcement
- Monongalia Co.

Join to apply for the Child Support Supervisor 2 - Bureau for Child Support Enforcement
- Monongalia Co. role at WV Departments of Health, Health Facilities, and Human Services
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Under limited supervision, performs full-performance supervisory work overseeing a local office or over units in the Central Office, supervising Child Support Specialists, support staff, and clerical staff. Works is reviewed by supervisors. Performs analytical assessments of the highest complexity with regard to Child Support case processing and/or financial data to determine compliance with Federal and State Legislation and BCSE Policy. Trains subordinate staff regarding changes in Federal, State, and BCSE policy concerning case processing, distribution, allocations, guidelines, and procedures.

Performs reviews of cases which may be of a sensitive nature. Maintains workflow and reviews to ensure timely delivery of quality customer service. Researches other agencies databases to determine accurate data and history for accurate case management for the BCSE. The nature of the work is typically of a more technical nature. Establishes controls such as quotas and quality assurance procedures to ensure work is completed and deadlines met, reviews cases to determine priority levels and assigns appropriately.

Interprets and applies departmental policies and regulations for subordinate staff and others. Evaluates and maintains records for work quality of staff. Plans and conducts unit meetings and individual staff conferences in order to promote staff development and professional growth. Answers questions and solves problems of a complex nature for, and with subordinates. Approves attendance reports, leave and travel requests, and schedules in accordance with personnel policies and responds to grievance issues within the mandated time frame.

• Training:
  Bachelor's degree from a regionally accredited four‑year college or university.
• Substitution:
  Four years of full‑time or equivalent part‑time paid experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney OR in debt collections, credit investigations, criminal investigations, law enforcement OR as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist OR any combination thereof with at least two of those years in a supervisory capacity may substitute for the college training on a year‑for‑year basis.
• Experience:
  
  Four years of full‑time or equivalent part‑time paid experience in a Child Support Specialist classification or in a position performing duties as listed above.
• Special Requirements:
  Availability of a car for continuous use is a requisite of employment.

This Position is located in Monongalia & Preston Counties.

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