Medical Receptionist; Front Desk Coordinator

Patient Experience & Service

Description

Location: Atlanta, GA

Job Type: Full-Time

Reports To: Clinic Manager / Practice Manager

About All Care: All Care is a tech-enabled healthcare organization redefining access to primary and urgent care. Our mission is to deliver accessible, connected, and compassionate care through an omnichannel model that combines in-person visits, telehealth, walk-in care, and digital scheduling. Today, All Care serves patients across 15 locations throughout Georgia, providing preventive care, women's health, chronic disease management, urgent care, and more.

We’re building a modern healthcare experience that supports both patients and providers through innovative technology, collaborative teams, and exceptional service.

All Care is seeking a warm, exceptionally organized, and professional Medical Receptionist (Front Desk Coordinator) to join our team. As the first point of contact for our clinics, you will play a critical role in creating an exceptional patient experience. The ideal candidate combines outstanding customer service with strong administrative skills—serving as a welcoming presence for patients, a trusted partner to our clinical team, and an efficient coordinator of front-office operations.

We are looking for someone who is tech-savvy, thrives in a fast‑paced environment, enjoys solving problems, and is always looking for ways to improve the patient experience and streamline daily operations.

• Greet patients and visitors with warmth, professionalism, and empathy.
• Create a welcoming environment from check-in through check-out.

• Handle high-volume patient interactions with professionalism and composure.
• Resolve patient concerns in real time through excellent communication and problem-solving.
• De‑escalate challenging situations while maintaining a positive patient experience.

• Guide patients through registration and intake.
• Ensure demographic information, insurance details, and required documentation are complete and accurate.
• Assist patients with digital intake forms and patient portal enrollment as needed.

• Maintain a clean, organized, and welcoming reception area.
• Ensure patient flow remains organized throughout the day.

• Manage a multi‑line phone system.
• Answer questions, route calls appropriately, and relay messages accurately.

• Schedule, reschedule, and confirm patient appointments.
• Coordinate provider schedules while optimizing patient access.

• Scan, upload, sort, and route incoming faxes and medical records accurately.
• Maintain organized electronic documentation while ensuring data integrity.

• Assist patients with portal access, digital scheduling, and telehealth readiness.
• Comfortably utilize electronic health record systems and other digital tools to support efficient clinic operations.

• Monitor provider schedules and communicate delays or schedule changes to patients.
• Coordinate patient flow with providers and clinical staff to minimize wait times.
• Assist with administrative projects and operational initiatives as needed.

• Insurance Verification
• Verify insurance eligibility, benefits, and patient responsibility prior to appointments whenever possible.

• Collect co‑pays, deductibles, and outstanding balances.
• Process payments accurately and balance daily payment reports.

• Maintain strict confidentiality of all patient health and financial information.
• Follow HIPAA guidelines and all organizational privacy policies.

• High school diploma or equivalent required.
• Additional training in healthcare administration, medical assisting, or a related field preferred.
• Associate degree or healthcare certification a plus.

• 1–2 years of experience in a front desk, customer service, or receptionist role.
• Medical office or healthcare experience strongly preferred.

• Proficiency with…