Patient Service Specialist

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Role summary

Cleveland Clinic Health System is seeking a Patient Service Specialist to provide an exceptional patient experience at the Bath Health and Wellness Center in Akron. This role involves assisting patients with scheduling, pre-registration, MyChart enrollment, and visit preparations. Responsibilities include investigating and resolving patient issues using the HEART model, capturing and verifying insurance coverage, providing patient estimates, and performing various registration and administrative tasks.

The specialist will also encourage patient use of technology, maintain confidential information, and recruit patients for MyChart. Performance is measured on quality, patient experience, and teamwork. This position offers a stepping stone for career growth within the organization.

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Patient Service Specialist Location Akron At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Patient Service Specialist Location Akron Facility Bath Health and Wellness Department Patient Registration-Cleveland Clinic Akron General Job Code B15028 Shift Days Schedule 7:00am-3:30am/6:00am-2:30am

Job Summary Job Details

As part of Cleveland Clinic Akron General Hospital, the Bath Health and Wellness Center offers patient-friendly primary care and specialty services to the surrounding community. Our expert physicians and caregivers continuously aim to create a welcoming and supportive environment for patients of all ages. Here, you will receive endless appreciation and encouragement while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You willassistthem with everything from scheduling and pre-registration to MyChart enrollment and visit preparations.

This role is a great steppingstoneforothers within Customer Service and various departments within

Cleveland

Clinic.

A caregiver in this position works days from of 7:00 a.m.

- 3:30 p.m. or 6:15 a.m.

- 2:45 p.m. with every 3rd Saturday from 7:30 a.m.

- 11:30 a.m. or 8:00 a.m.

- 12:00 p.m.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.

• Investigate, triage and resolve patient issues using the established HEART model.

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Capture and verify referrals and cancellation reasons, insurance coverage and physician data.
• Responsible for appropriately and accurately providing patient estimates for patient services.
• Identify patients in need of financial counseling to facilitate payment and aligns insurance coverage to the type of service provided and processes this related insurance registration.

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Encourage patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training.

• Enter and maintain confidential patient information.

• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Conduct follow-ups to MyChart, web appointment…