Assistant Food and Beverage Manager

Oglebay Golf Resort
599 Golf Club Dr
Wheeling, WV 26003, USA

FLSA Status:
Exempt
Department:
Food and Beverage Managers and Administration

Reports to:

General Manager or Other Department Director

Assists in the management of daily functions of various Food and Beverage facets including member/guest satisfaction and customer service, personnel training and development, menu mix, ordering, vendor relations, food production, inventory, and catering functions of a 60 person grillroom, remote snack bar, and on‑course beverage cart service system.

• 51% of each day is dedicated to management and supervisor duties
• Regularly walks the dining room floor during meal service to interact with and develop rapport with members and guests, ensuring quality and execution is according to standards and maintaining a continued presence in business areas
• Supervises inventories of materials and supplies for the outlet(s) and maintains par levels based on facility needs
• Maintains regular communication with other department leaders to ensure operational objectives are met
• Inspects the facility regularly to ascertain maintenance, repairs or clean‑up needs; ensures all equipment is in proper working order, including beverage carts (non‑engine parts)
• Completes reports on production and requisitions, controls distribution of necessary supplies
• Adopts and incorporates best practices including inventory management software and analytical tools
• Assists with administration of menu design, product pricing, ordering, inventory control procedures and end‑of‑month inventory
• Ensures sanitation standards are consistently met
• Assists in coordination of menu planning with the General Manager
• Assists in developing strong working relationships with all Troon preferred suppliers and actively participates in recommending programming
• Assists in interviewing, hiring, training, planning, assigning, directing work, evaluating performance, rewarding and disciplining associates; addressing complaints and resolving problems
• Manages department members that may include Supervisor, Snack Bar, Beverage Cart
• Assists in orientation and training for each new associate and develops ongoing training programs
• Works with leadership to monitor business volume forecast and plan accordingly in manpower, productivity, costs and other expenses
• Maintains regular and reliable attendance
• Incorporates safe work practices in job performance

High school diploma or GED; or six months to one year of related experience and/or training; or equivalent combination of education and experience.

Frequently stands, walks, talks or hears; occasionally sits; uses hands, reaches with arms and hands; climbs, balances, stoops, kneels, crouches or crawls; regularly tastes or smells; regularly lifts up to 30 pounds; occasionally works in wet or humid conditions (non‑weather) and occasionally works in outdoor weather conditions. Noise level is moderate.

Food Safety and Applicable Sanitation Training, Alcohol Awareness Training.

• Ability to read and speak English is required to perform the duties of the job
• Must meet state age requirements for handling alcoholic beverages
• Demonstrates leadership ability including skills to communicate and express ideas and directives clearly to associates
• Strong problem analysis and problem resolution skills
• Strong multi‑tasking, organizational and time‑management skills to ensure quick response to client needs
• High level of active listening skills and strong client service skills, including ability to resolve issues/complaints with tact and diplomacy
• Strong written and verbal communication skills
• Strong leadership and people‑management skills
• Professional and courteous demeanor
• Ability to create high‑performance teams and to be a strong team player
• Demonstrate a strong commitment to company values
• Organizational development abilities with focus on individual and team advancement
• Computer proficiency in Microsoft products such as Word, Excel, PowerPoint and Outlook
• Complete understanding of the physical infrastructure, food and beverage controls and financial back‑office systems of a hospitality/food service environment
• Working knowledge of food and beverage service equipment and current trends
• Exceptional personal hygiene and positive representation of the organization to Troon employees, clients and vendors

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.