Environmental & Guest Services Supervisor

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Full-Time Wheeling, WV, US

4 days ago Requisition

Salary Range: $15.50 To $17.50 Hourly

The Environmental & Guest Services (EGS) Supervisor is responsible for leading daily operations across Lodge Rooms, Cottages, Public Spaces, and Laundry to ensure a consistent, high-quality guest experience. This role ensures all areas meet Oglebay’s standards of cleanliness, presentation, and readiness while fostering a culture rooted in:
Genuine Care, Rooted Connections, Energized Engagement, and Personalized Possibilities. The EGS Supervisor leads by example, actively supporting hosts, driving accountability, and delivering service excellence through coaching, inspection, and real-time operational leadership.

• Lead, coach, and develop EGS hosts to deliver consistent, high-quality service aligned with brand standards
• Support performance management, including coaching, recognition, and corrective action in partnership with leadership
• Facilitate daily pre-shift meetings to reinforce priorities, service expectations, and engagement
• Support onboarding and continuous training to ensure host success
• Promote a culture of accountability, teamwork, and respect across all operational areas

• Ensure all guest rooms, cottages, and public areas meet or exceed cleanliness and presentation standards
• Conduct inspections of arrivals, stayovers, and public spaces to verify readiness
• Respond to guest requests through HotSOS within established service time frames
• Lead service recovery efforts and resolve guest concerns professionally
• Deliver personalized touches that elevate the guest experience
• Partner with Front Desk and Maintenance to ensure seamless guest service

• Perform daily inspections using established standards and digital tools
• Monitor room status, service requests, and workflow to ensure efficiency
• Verify all assignments are completed and guest-ready within required timelines
• Conduct random quality audits, including self-inspected rooms
• Ensure all maintenance issues are properly reported and followed up

• Oversee daily inventory and proper usage of supplies, linen, and equipment
• Ensure closets, carts, and vans are clean, stocked, and organized
• Assist with ordering and monitoring supply usage to control costs
• Maintain safe, clean, and compliant storage and chemical areas

• Ensure proper handling and use of chemicals according to safety standards
• Maintain a safe working environment for both hosts and guests
• Enforce department policies, including attendance, uniform standards, and SOP compliance
• Ensure adherence to company policies and applicable regulations

• Maintain clear and consistent communication with leadership and team members
• Coordinate daily operations across Lodge, Cottages, Public Space, and Laundry teams
• Utilize systems such as HotSOS for workflow management and updates
• Document and communicate guest concerns, operational issues, and follow-up actions

• Complete daily and weekly reporting (inspections, logs, operational updates)
• Assist with scheduling, board management, and daily assignments
• Support Lost & Found processes using I Left My Stuff
• Participate in leadership meetings and continuous improvement initiatives

• Directly supervises hosts across Lodge Rooms, Cottages, Public Space, and Laundry (up to 50+ team members)
• Responsible for training, assigning work, monitoring performance, and supporting development
• Ensures fair and consistent application of policies, recognition, and accountability
• Maintains a visible, active presence across all operational areas

• High School Diploma or GED required
• Minimum of 1 year of supervisory experience required
• Previous hospitality or housekeeping experience preferred

• Strong leadership and organizational skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple…