Spa Attendant

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part-Time Oglebay Park, Wheeling, WV, US

Salary Range: $11.00 To $13.00 Hourly

Provide friendly, efficient registration and information to all guests and fellow employees. In addition, provides sincere service through actions that display self-confidence, grace and respectfulness to guests and staff.

include the following. Other duties may be assigned.

• Embrace and promote Oglebay's philosophy, programs, culture, and high expectations to deliver Legendary Customer Service.
• Anticipate, identify, and ensure guest needs are being met in the best possible way.
• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• Welcomes guests upon arrival and efficiently checks the guest in and assists the guest in a way needed prior to their treatment.
• Pays particular attention to first-time spa goers and makes sure they are comfortable at all times.
• Issues lockers, robes, and slippers to guests and escorts them to the locker room.
• Provides guests with a tour, explaining spa amenities offered and answering any questions the guest may have.
• Reviews and confirms guest appointments.
• Maintains a clean and organized spa by monitoring the facilities regularly.
• Inspects locker room and cleans as needed.
• Calls Housekeeping for in-depth cleaning services and/or Laundry needs.
• Reports any necessary repairs to Maintenance.
• Restocks Locker Room supplies and amenities.
• Assists the therapist (when needed) with changing linens and treatment room supplies.
• Maintains an up to date working knowledge of all resort amenities as well as any special events.
• Follows set procedures on posting room charges, cash transactions and refunds in accordance to policy.
• Answers the telephone in a professional manner and assists guests with questions.
• Assists guests with retail purchases.
• Maintains an up to date working knowledge of all retail products and pricing.
• Maintain a clean and neat work environment at all times.
• Increase revenue through upselling, services and retail sales.
• Maintain familiarity of all spa and resort activities, services and products.
• Ensure the Spa is staged for maximum guest impacts.
• Works flexible schedule based on guest demand s must be available weekends, evenings, and holidays.
• Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.