Restaurant Manager

Manager Of Restaurants

The Manager of Restaurants is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions.

Include the following. Other duties may be assigned.

• Maintains a commitment to customer service and guest satisfaction; have a passion for creating an exceptional experience for all guests
• Leads and supervises the outlets team
• Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations; detailed orientated.
• Conducts monthly staff meetings to include ongoing training and safety classes.
• Responsible for daily report input and log book entries
• Enforces high standards of hygiene and sanitation within the outlets.
• Tracks payroll and revenue daily
• Ensures the security of monies, credit and financial transactions
• Establishes par levels for supplies and equipment
• Supervises the performance, attendance, attitudes, appearance and conduct of team
• Manages timely completion of performance appraisals
• Monitors time punches in current payroll platform, ensuring accurate payroll for all associates
• Monitors and maintains the outlets' systems and equipment to ensure their optimum performance
• Develops and implements controls for expense management
• Implements strategies to continually improve revenues
• Assists with the development, training and inspiration of outlets staff for promotion
• Provides prompt follow-up to all guest concerns
• Assists the Director of Food & Beverage with the design and implementation of training programs
• Empowers team to exceed service standards
• Instills a calm, organized approach in all stressful situations; able to work well under pressure
• Works with HR to recruit and hire staff
• Completes all proper new hire and termination paperwork
• Must have excellent computer skills; including strong working knowledge of Microsoft Office programs
• Orders all necessary office supplies and ensures proper stocking levels
• Maintains a safe and pleasant work environment
• Ensures cleanliness of outlets' storage rooms
• Promotes high associate morale
• Recommends discipline and/or termination when appropriate of team members
• Takes a proactive approach to coaching and counseling
• Attends appropriate resort, division and department meetings
• Resolves guest issues promptly and with great care and effectiveness; able to resolve problems/conflicts in a diplomatic and tactful manner
• Maintains a strong knowledge of hospitality trends, especially food & beverage
• Provides general resort information for guests
• Utilizes labor management tools to schedule and control labor costs
• Offers warm and sincere welcome/farewell for all guests of Oglebay Resort including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Up sells other resort services and amenities to guests
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the outlets team
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons); reports all safety incidents to maintenance
• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver
• Follows through on lost and found procedures; absolute respect for guest property should always be exercised
• Maintains a professional appearance; follows all Oglebay Resort dress code standards
• Remains alert, courteous and helpful to the guests and colleagues at all time
• Able to work a flexible schedule that will include evenings,…