Sr. Business Analyst Officer - Corporate App Tech Support - Wheeling, WV

Overview

Sr. Business Analyst Officer - Corporate App Tech Support
#51-8763
Wheeling, West Virginia, United States

Apply via the application options or contact through the provided channels as applicable.

This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Bank Plaza - Wheeling, WV
.

Wheeling

37.5

• This position supports the HR function. Experience with HR/Payroll/HRIS is required. Experience with Workday HRIS system is required.
• Bachelor s Degree in technology or another related field, or equivalent combination of education and experience required.
• Minimum five years experience in banking, technology, or another related field required.
• Strong knowledge of customer and user system experiences required.
• Advanced technical skills are not required; but knowledge of system components and user experience is highly required.
• Experience supporting digital banking, electronic banking, and commercial online banking including mobile apps required.
• Experience with deposit and/or loan operations required.
• Experience with ACH payments, including knowledge of NACHA file layout and rules required.
• Must demonstrate experience with leading successful technology projects as well as working with various business lines to achieve optimal results.
• Experience in creating business requirements and/or business analysis documentation.

SUMMARY: Technology is at the center of all products and services we offer to our customers; and the alignment of these technical solutions with the needs of the business lines is paramount to the success of Wes Banco. The Sr. Business Analyst Officer is responsible for bridging the gap between the changing needs of our external and internal customers and the ever-advancing technological solutions that support those needs.

Each Sr. Business Analyst Officer will ultimately oversee their assigned business areas and application(s) to ensure that we are fully leveraging technology to efficiently and effectively meet the user needs.

• Consults with key stakeholders to determine business objectives and success factors.
• Collaborates with business area to collect, analyze and evaluate information related to business systems.
• Documents business requirements, functional requirements, and design specifications.
• Coordinates with the application analyst counterpart to document technical requirements.
• Analyzes and manages new and existing system utilization by the end user.
• Assists in the development of training materials to ensure proper usage and highest optimization of the applications.
• Serves as an expert in business system solutions in alignment with assigned business area.
• Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources.
• Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes.
• Monitors system deliverables to ensure business needs are met successfully and within agreed upon time frames.
• Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed.
• Fosters strong relationships with supporting vendors, IT teams, and supported business area.
• Opens and tracks support tickets and feature requests.
• Responsible for the work effort within assigned applications during acquisitions.
• Tests new functionality and documents test plans in correlation with the business area.
• Manages the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking.
• Maintains a strong understanding of risks and controls of the business area and applications supported.
• Collaborates with project management on new initiatives within assigned area of responsibility.
• Collaborates with other business analysts to understand interdependencies between areas of responsibility and manages changes to ensure all aspects are covered.

• Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank s policies…