Sr. Business Analyst Officer - Business Support and Delivery - Wheeling, WV

Sr. Business Analyst Officer - Business Support and Delivery - Wheeling, WV

Technology is at the center of all products and services we offer to our customers; and the alignment of these technical solutions with the needs of the business lines is paramount to the success of Wes Banco. The Sr. Business Analyst Officer is responsible for bridging the gap between the changing needs of our external and internal customers and the ever‑advancing technological solutions that support those needs.

Each Sr. Business Analyst Officer will ultimately oversee their assigned business areas and application(s) to ensure that we are fully leveraging technology to efficiently and effectively meet the user needs.

• Consult with key stakeholders to determine business objectives and success factors.
• Collaborate with business area to collect, analyze and evaluate information related to business systems.
• Document business requirements, functional requirements, and design specifications.
• Coordinate with the application analyst counterpart to document technical requirements.
• Analyze and manage new and existing system utilization by the end user.
• Assist in the development of training materials to ensure proper usage and highest optimization of the applications.
• Serve as an expert in business system solutions in alignment with assigned business area.
• Serve as a liaison between the assigned business area and third‑party vendors and Information Technology (IT) resources.
• Make system recommendations and other solution suggestions to meet customer needs and/or improve processes.
• Monitor system deliverables to ensure business needs are met successfully and within agreed‑upon time frames.
• Assist in troubleshooting problems within the business application solution set and engage IT and third‑party vendors as needed.
• Foster strong relationships with supporting vendors, IT teams, and supported business area.
• Open and track support tickets and feature requests.
• Be responsible for the work effort within assigned applications during acquisitions.
• Test new functionality and document test plans in correlation with the business area.
• Manage the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking.
• Maintain a strong understanding of risks and controls of the business area and applications supported.
• Collaborate with project management on new initiatives within assigned area of responsibility.
• Collaborate with other business analysts to understand interdependencies between areas of responsibility and manage changes to ensure all aspects are covered.

• Proficiency in the Bank's policies and procedures, and adherence to all laws, rules and regulations applicable to conduct and the work performed; completion of all assigned compliance training in a timely manner.
• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
• Clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions‑oriented manner.
• Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.
• Demonstrated ability to manage multiple priorities and effectively meet critical deadlines under difficult time restraints.
• Strong organizational and prioritization skills.
• Team player with a positive outlook.
• Excellent analytical, problem‑solving and decision‑making skills.
• Demonstrated proficiency in basic computer applications such as Microsoft Office.
• Ability to learn other banking systems.
• Ability to effectively use technological resources for meetings, coaching and training.