Sr. Consultant, Professional Services

Responsibilities

• Work closely with related teams on Active Directory, Microsoft 365, Exchange (on-premise and online), and migration management implementation projects, including upgrades, installations, configurations, migrations, security policy design, administration, and user training. Requires a technical understanding of Active Directory, Microsoft 365, Microsoft Exchange, Quest On-Demand, AvePoint and Bit Titan Migration Wiz toolsets.
• Collaborate with co‑workers (internally), end‑users (externally), and vendor representatives on installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs.
• Mentor and develop Consultants, Engineers and Technicians on the team, providing guidance on technical skills and soft skills required for their success.
• Act as a technical expert with strong customer interaction skills, advising on, implementing, and managing complex solution and service deployments for clients.
• Maintain a hunger for learning and pursue relevant certifications and training for Active Directory, Microsoft 365 and Exchange, as well as vendor‑specific training for solutions including Quest and Bit Titan.
• Serve as a technical authority and subject matter expert for Softchoice, supporting other individuals and teams at trade shows, events, and speaking engagements that require technical expertise.
• Model Softchoice’s values of personal growth, customer passion, taking care of others, and owning the end result.
• Work in a highly visible customer‑facing role.
• Support architects, engineers, and project managers in developing detailed, actionable Statements of Work.
• Stay current on new trends and technology updates.
• Continuously fine‑tune delivery, adoption, and problem‑solving skills.

• A curious mindset, willing to ask the right questions to provide customers with the best possible solutions.
• A problem solver capable of uncovering and addressing root cause of issues.
• A proactive work ethic that prioritizes responsiveness to customers.
• Passion for building strong relationships with customers and driving great customer experience.
• Computer Science / Information Technology degree or diploma or equivalent industry experience.
• Ability to travel up to 10% of the time.
• 5+ years’ professional services experience in a client‑facing role, or 7+ years of related industry experience.
• Updated certifications and training including Active Directory, M365 Fundamentals, M365 Administrator, Azure Fundamentals, Administering / Configuring Windows Server Hybrid (core and advanced), On‑Demand Migration for M365 and Active Directory, and ITIL v4 Foundation.

Base pay ranges and target incentives:

• Chicago: $116,800 – $146,000 annually + 14% target incentives
• Florida: $110,960 – $138,700 annually + 14% target incentives
• Texas: $116,800 – $146,000 annually + 14% target incentives
• West Virginia: $105,120 – $131,400 annually + 14% target incentives

Actual salary will be based on location, experience, skill set, education, and related certification. Ranges for other geographic locations may differ.

Benefits include:

• Health and Wellbeing:
  Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program
• Financial Benefits:
  
  401(k) Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks:
  Employee Discount Program

We are an equal‑opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.