Sr Document Production Associate - 2nd Shift

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Location: Wheeling

Shift: 2nd Shift: 4 pm – 1 am ET (Monday – Friday). Additional $1.75 per hour shift differential.

The Senior Document Production Associate is responsible for providing word processing and document production services for our clients.

• Perform document production work according to established policies and procedures.
• Assess job requests, identify the correct process, and ensure appropriate completion throughout the task lifecycle.
• Use established procedures, standards, and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction.
• Demonstrate intermediate to advanced use of equipment, technology, software, and hardware necessary to perform job functions.
• Assist with coordination of document production services, preparation, intake, and workflow within team.
• Troubleshoot more complex software or hardware problems.
• Utilize appropriate logs and/or tracking software for all assigned work.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Communicate with peers, supervisors, or clients on job or deadline issues.
• Help foster a proactive environment of continuous service enhancement and relationship building with the client.
• Handle sensitive and/or confidential documents and information.
• Perform Quality Assurance on work of others.
• Train more junior staff members.
• Assist peer teams with proofreading, design or other document production and preparation, as needed.
• Complete other tasks and assignments as assigned by management.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost‑efficient manner.

• High school diploma or equivalent required; higher level education preferred or equivalent work experience.
• Minimum 3 years’ experience, preferably in a legal, banking or large corporate environment.
• Document production and word processing experience preferred.
• Advanced skill in the use of MS Office (Word, Excel, PowerPoint); strong keyboarding and typing skills.
• Adept with other software programs for editing and/or creating documents.
• Knowledge of a legal timekeeping or job tracking system is preferred.
• Ability to work in a fast‑paced, team environment, both independently and collaboratively.
• Ability to prioritize work, balance projects and meet deadlines in a timely manner.
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Ability to troubleshoot complex tasks, equipment, or software concerns on own; knows when to escalat e to supervisory level.
• Excellent verbal and written communication skills, including professional telephone and email etiquette under immediate needs and pressure.
• Must be self‑motivated with a positive can‑do attitude.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Must be able to interact effectively with multi‑functional and diverse backgrounds.

The salary range for this role at the RRD location is $17.02/hour to $23.46/hour. Starting pay decisions are determined based on multiple factors including relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay.

RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre‑employment background check and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.