Network Support Specialist

Network Support Specialist– Position type:
Full-time, Contract Duration: 18 months, possible extension–

Location:

Pine Bluff, Arkansas 71602

We’re looking for a hands‑on Network Support Specialist who thrives in dynamic environments and enjoys being the go‑to expert for both network infrastructure and end‑user technology support.

• Proven experience supporting enterprise network environments, including:
  • Cisco-based LAN switching and routing
  • Structured cabling systems with a strong focus on fiber‑optic networking technologies
  • Fiber installation, maintenance, testing, and troubleshooting
  • Hands‑on experience operating OTDR and other network-testing equipment

• Solid understanding of Wireless LAN (WLAN) fundamentals
• Experience supporting Cisco wireless solutions
• Cisco CCNA certification (or higher) preferred
• Familiarity with wireless survey and optimization tools such as Ekahau
• Project management exposure and/or certification is a plus

• Deliver end‑to‑end support for desktop computers, laptops, peripherals, and related technology
• Provide prompt, hands‑on troubleshooting and resolution of hardware, software, and connectivity issues
• Work directly with end users, offering exceptional customer service through face‑to‑face interactions
• Maintain and support enterprise software applications using available knowledge base resources
• Administer and support Active Directory environments
• Ensure all technology assets remain operational with minimal disruption to business operations
• Exercise sound judgment, ownership, and independent decision‑making in resolving technical challenges

• Undergraduate degree, vocational certification, or equivalent practical experience in Information Systems or Technology
• 2‑3 years of desktop/desk‑side support experience in a professional environment
• Strong knowledge of:
  • Windows operating systems
  • Microsoft Office Suite
  • Enterprise software applications
  • Active Directory administration
• Extensive software troubleshooting expertise
• Outstanding communication and customer‑service skills
• Self‑driven, adaptable, and committed to delivering a seamless technology experience

Pay Range*: $40.00 - $42.30 per hour
* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre‑paid legal &  protection
• Sick time, and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, )
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & Hire Genics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of…