Business Relationship Manager

Overview

Orrick currently has an excellent opportunity for a Business Relationship Manager. This position could be based in any of our U.S. offices and consideration given for 100% remote US locations.

As a Business Relationship Manager, you will work with senior leaders within business functions and corporate / internal organizations to understand stakeholder needs for technology solutions. In this way, BRMs help ensure that the technology portfolio is aligned to functional and enterprise needs for technology enablement. BRM partners promote awareness of IT's portfolio, gather feedback on IT's offerings and identify emerging needs that the CTO's team should consider.

BRMs stimulate, surface and shape business demand for IT solutions and services. They ensure that the business value from those products and services is captured, optimized and recognized by the stakeholder. BRMs complement the IT organization's product, project and program management teams who have tactical, operational and solution delivery responsibilities.

• Establishes and fosters strong partnerships with IT, business departments and internal departments operational leaders and the BRM team. Develops a full understanding of core operational processes, products, services, stakeholders and technologies available. Leverages those relationships, combined with business and technical expertise, to influence the development of technology initiatives and investments that maximize operational efficiency, effectiveness, collaboration and a positive customer and employee experience.
• Understands the business' goals, opportunities and challenges, and organizational strategies. Explicitly factors the operational function, business and customer perspectives into decision-making about demand. Proactively and continually monitors stakeholder satisfaction with IT and provides follow‑up with executive leaders based on internal and external feedback. Works toward achieving a mutually beneficial, win/win relationship.
• Drives reconciliation of business unit needs and desires with the IT organization's service catalog. Helps align what the business unit needs in terms of what the IT organization can and does provide while at the same time provides input that helps to evolve the IT service catalog. Clearly understands project ROIs and communicates whether and how expected business outcomes have been achieved.
  
  Demonstrates sensitivity to organizational priorities and identifies ways to overcome obstacles to achieve project objectives. Responds with urgency to reported escalations and avoids or minimizes customer and business impact by procuring necessary visibility and commitment from the appropriate IT leadership.
• Interfaces independently and effectively verbally and in writing with diverse audiences while remaining sensitive to experiential and cultural nuances. Develops and delivers effective presentations and facilitates and participates in meetings with audiences of varying sizes and/or at business locations, as well as at national and regional user, community or peer group meetings. Collects and consolidates data that is relevant to the business and/or situation and presents it in a manner that is suitable for that audience.
  
  Prepares for and participates in comprehensive periodic reviews with executive leadership meetings. Comprehends technical situations and can communicate them effectively to executive leadership and customers with executive presence.
• Demonstrates a strong understanding of the relationship between business activities and their operational and service implications. Provides guidance on effective and innovative use of technology to achieve enterprise strategic objectives. Challenges the status quo by…