Unified Communications Administrator II - Infrastructure

This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a Wes Banco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely),

Perform design, installation, support, and upgrade tasks related to the Cisco Unified Communications infrastructure. Expected to have strong knowledge of unified communications and networking which are necessary to perform duties independently with minimal supervision. Assists various support tiers in the resolution of more complex incidents and problems. Must be familiar with common network tools and utilities and understand how to use the tools to provide advanced troubleshooting when necessary.

Composes usable documentation and reports for end users, technical peers and managers, and executives.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Serves as a point of contact on service issues related to the unified communications platforms and as point of escalation for Unified Communications Administrator I on relevant service issues.
• Executes daily monitoring checks on unified communications systems and endpoints to ensure optimal performance and uptime.
• Assists senior team members with optimization of platform configuration and design.
• Periodically reviews unified communications systems and endpoints to ensure proper security.
• Performs VoIP and network troubleshooting to isolate and diagnose systemic problems.
• Coordinates directly with telephony Service Providers on service issues.
• Collaborates with members of the Network, Systems, Database, and Security teams.
• Interfaces directly with users in problem determination and resolution.
• Submits Change Management requests for any scheduled maintenance activities.
• Creates and updates Service Desk tickets for all other work performed.
• Provides daily status updates to senior members as requested.
• Manages and maintains unified communications hardware and software to a current status.
• Composes technical documentation, diagrams, and procedures for users, peers, and management.

• Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank’s policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
• Hands‑on experience in Microsoft Teams Calling, including call routing, auto attendants, call queues, voice policies, and number management.
• Intermediate knowledge of networking protocols and concepts such as OSI model, sub-netting, routing, Access Lists, SNMP, HTTP, FTP, etc. preferred.
• Strong knowledge of common Voice over IP concepts and protocols such as SIP, H.323, RTP, Audio Codecs, Dial Plan, Call Control, etc. preferred.
• Proficient with common CUCM configurations such as device profiles, users, phones, hunt pilots, directory numbers, translation patterns, CTI Route Points, Regions, Locations, and Calling Search Spaces preferred.
• Pr…