Deployment Applications Engineer

Overview

Orrick currently has an excellent opportunity for a Deployment Applications Engineer I at our Global Operations & Innovation Center in Wheeling, WV.

The Applications Engineer I reporting to the Application Deployment Manager, supports the implementation, administration, and ongoing operation of the firm's on-premises and cloud applications under the guidance of senior engineers. The role provides second-level support, participates in application lifecycle activities and business automation initiatives, and works with technical teams, business stakeholders, and vendors to deliver secure, reliable, and well-documented solutions.

• Support a defined portfolio of on-premises and cloud applications, including configuration, deployment, monitoring, troubleshooting, maintenance, upgrades, and retirement, with guidance from senior engineers.
• Provide second-level application support; investigate incidents, test fixes, identify recurring issues, and coordinate resolution with service teams, application owners, and vendors.
• Plan and execute application changes and releases, including testing, validation, rollout, rollback preparation, and post-implementation review in accordance with change-management standards.
• Gather and document business and technical requirements; help evaluate applications and identify solutions that improve lawyer and business-professional productivity and client service.
• Provision laptops and desktops and guide others through the provisioning process.
• Support application deployment and management.
• Support and troubleshoot virtual desktops and published applications.
• Support hardware and software performance efforts.
• Support approved AI and Microsoft Copilot capabilities through configuration, testing, troubleshooting, user guidance, adoption, and responsible-use practices.
• Create and maintain technical documentation, knowledge articles, runbooks, and accurate project, time, ticket, and change-management records.
• Communicate status, risks, and issues clearly to technical and nontechnical stakeholders and contribute to assigned projects and continuous-improvement initiatives.
• Participate in scheduled after-hours maintenance, on-call coverage, and overtime as required.

• Bachelor's degree in information technology, computer science, or a related field, or equivalent practical experience.
• Two or more years of experience supporting enterprise applications, endpoints, or Microsoft technologies; law firm or professional-services experience is preferred.
• Working knowledge of Microsoft 365, Windows, Azure, Intune, and cloud-based application environments.
• Strong knowledge of laptop and desktop hardware.
• Solid understanding of networking and server operating systems.
• Experience supporting and troubleshooting client-side remote access solutions, such as Zscaler and Cisco Any Connect.
• Experience using Nexthink or a similar digital employee experience platform to monitor and improve laptop and desktop performance and troubleshoot end-user issues is a big plus.
• Ability to troubleshoot applications methodically, document findings, test changes, and escalat effectively.
• Foundational understanding and/or experience with Power Platform, particularly Power Automate and Power Apps;
  Power BI exposure is helpful.
• Experience with Power Shell, SQL or relational databases, virtual desktops or applications, macOS, legal applications, or AI prompting and agents is preferred.
• Experience with End Point Configuration Manger, Intune, Entra, VMWare or equivalent endpoint management tools.
• Experience with Virtual Desktop Infrastructure (VDI) or Desktop as a Service (DaaS), such as Azure Virtual Desktop (AVD), W365 Cloud PC and Citrix.
• Strong written and verbal communication, organization,…