Supervisor, Transportation Breakdown; Cox Fleet

Ring Ring! Your Next Leadership Role Is Calling:
Supervisor of Roadside Rockstars Wanted!

Are you ready to lead a team that keeps things rolling—literally? As the Supervisor, Transportation Breakdown (Cox Fleet), you’ll be the driving force behind our Roadside team’s success. You will be responsible for ensuring operational performance, supporting employee development, motivating breakdown specialists, and maintaining high service standards across the call center.

• Coach & Cheerleader
  :
  Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.
• Trainer Extraordinaire
  :
  Help team members grow with personalized development and motivation.
• Policy Pro
  :
  Keep things compliant and clear with company procedures.
• Customer Whisperer
  :
  Step in when needed to ensure top-notch event handling.
• Flex Master
  :
  Adjust schedules and juggle priorities like a scheduling ninja.

• Be the go-to leader in a fast-paced, high-impact environment.
• Collaborate with a team that values hustle, heart, and humor.
• Make a real difference in how we support customers on the road.

• High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center). The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Requires strong knowledge of MS Office
• Excellent communication skills to work effectively with teams throughout organization

• Degree in related discipline strongly desired