Cashier – Gumby’s​/Geno’s; Wheeling Area

Reports To:
Store Manager and/or Store Lead

FLSA Classification:
Hourly/Non-exempt L
AST UPDATED:
October 2016

The cashier position is responsible for providing outstanding customer service, operating the point of sale (POS) register and other related equipment/devices, suggestive selling, displaying outstanding product knowledge, replenishing merchandise on shelves and coolers, and attending to various housekeeping matters. The position is required to tend to the needs of the LVL gamers/patrons and overall Form W-2G compliance. The position is also responsible for adherence to loss prevention policies and all other company policy/store standards.

The position requires the Cashier to be able to work various shifts to meet the staffing needs of the assigned store(s). Schedules may be adjusted to accommodate employees’ work restrictions. Depending on the Store’s and/or Company’s staffing needs, employees may be required to work at other location(s) in the immediate area of the assigned store. The hours scheduled to work is a function of the employee’s status with the Company and the needs of the store and Company.

Full-time status requires the employee to work 35 hours per week. Part-time status requires the employee to work less than 35 hours per week.

High school diploma or general education degree (GED).

Knowledge of the structure and content of the English language including the meaning and spelling of words, and grammar.

Prior work experience in a retail setting utilizing a point of sale system.

Experience with Microsoft Office software products, electronic mail software and internet browser software.

This position has no supervisory responsibilities.

This position does not require any overnight travel. Depending on the needs of the Company, some travel to other Gumby’s or Geno’s stores in the immediate area of the assigned store may be necessary.

1. Responsible for providing each customer outstanding service by providing a customer friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid merchandise product knowledge and all other components of customer service.

2. Responsible for the completion of all Point of Sale (POS) transactions, including the proper procedures to accept returned merchandise, void a sales transaction and the proper control of all cash, checks, coupons and credit/debit receipts at the POS register and providing correct change to the customer according to company policies and procedures.

3. Responsible for completing timely safe drops, verifying acceptance of non-counterfeit money, acceptance of credit card/debit cards and check acceptance while running the POS register in accordance with established policies and procedures.

4. Responsible for validating LVL tickets and assisting patrons utilizing the cash kiosk, waiting/serving LVL patrons, cleaning of the LVL machines in accordance with appropriate guidelines, stocking/filling the self-serve coolers in the gameroom.

5. Responsible for completing the IRS Form W-2G in accordance with Company guidelines and policies.

6. Responsible for completing end of shift and/or end of day reporting and paperwork. This closing procedure to include balancing the cash drawer/till, coupons, checks, preparing cash/coin for deposit.

7. Responsible for replenishing (stocking) merchandise on shelves/coolers, participating in receiving merchandise, housekeeping, general maintenance and other shift duties as assigned.

8. Responsible for communicating maintenance issues, incident reports, POS/other equipment issues, ATM, LVL Machines, Smart Safes, and/or Cash Kiosk issues to their Lead or Store Manager in a timely manner and if necessay, commmunicate the problems/issues via submitting the appropriate “form” from the Gumby’s website.

9. Responsible to assist LVL and/or IT technicians in troubleshooting error codes and other maintenance issues in the LVL machines, credit card equipment, check acceptance equipment,…