Sales Associate

Job Description

The Greenbrier Sales Associates are responsible for providing excellent guest service and meeting monthly sales goals.

• Acknowledge guests in a friendly and helpful manner within 30 seconds of their entry into the shop, always with a smile.
• Anticipate guest needs.
• Convey enthusiasm and a genuine sense of interest in the guest.
• Achieve hourly and monthly sales goals.
• Maintain a professional attitude with sincere desire to please our guests.
• Work one‑on‑one with guests.
• Become an expert about the merchandise offered in the shop to build credibility and increase sales.
• Work in a fast‑paced environment and multi‑task while remaining attentive to guests.
• Build rapport with guests and identify their needs by listening and asking open‑ended questions.
• Suggest items that meet the guest’s needs and explain the features and benefits of the item offered.
• Keep the shop attractively merchandised and well stocked.
• Maintain good housekeeping standards in shop and storage area.
• Follow the Greenbrier Retail Business professional dress code.
• Operate a Point of Sale system and handle cash, room charges and credit cards.
• Work well as part of a team.
• Take initiative without supervision.
• Be detail oriented and have good organizational skills.
• Have a passion to sell and work in the service industry.
• Adapt to change and perform other duties as needed.

• Shop hours 9am to 9pm or 10am to 11pm.
• Flexible working hours; shifts vary.
• Available weekends and holidays.
• Hours may change for special events.

• High School Diploma or equivalent.

• Ability to read, write and follow instructions.
• Effective communication with guests, team members and management.
• Friendly, positive and professional manner.
• Telephone communication following Greenbrier standards.
• Good listening skills.

• Use and understand the Greenbrier Point of Sale Retail system.
• Basic computer skills.
• Basic math functions such as addition, subtraction, multiplication and division.
• Use a calculator and calculate percentages.

• Stand for 8 hours.
• Constant moving, talking, listening, hearing, reaching, lifting at least 30 pounds, kneeling, climbing ladders.

• Work independently with little or no supervision.
• Communicate and take direction from Retail Assistant Managers, Retail Managers and Directors.