Carriage Collection Retail Attendant

Carriage House Collection Attendant

The Carriage House Collection Attendant is responsible for creating a welcoming and memorable experience for guests visiting Carriage House Collection s position provides exceptional customer service while assisting guests with merchandise. The Carriage House Collection Attendant helps maintain an attractive, clean, and well-stocked shop while ensuring accurate transactions and positive guest experience.

Essential Duties And Responsibilities include the following. Other duties may be assigned.

• Welcome and engage guests in a friendly, enthusiastic, and professional manner.
• Provide excellent customer service and assist guests with selecting merchandise.
• Operate the point-of-sale system accurately and efficiently, including cash, credit card, and other approved payment methods.
• Process sales, exchanges, and returns according to Oglebay Resort policies.
• Maintain accurate cash handling and follow all register and cash-control procedures.
• Stock, replenish, and rotate retail products.
• Keep shelves, displays, counters, and the overall shop clean, organized, and visually appealing.
• Monitor inventory levels and communicate replenishment needs to management.
• Assist with receiving, unpacking, checking, tagging, and putting away merchandise.
• Maintain cleanliness and organization of work areas throughout the shift.
• Provide knowledgeable information about products, resort amenities, and local offerings when appropriate.
• Promote resort activities, special events, and other guest experiences when opportunities arise.
• Handle guest questions, concerns, and complaints professionally and promptly, involving management when necessary.
• Help maintain a positive, energetic atmosphere that reflects the Carriage House Collection brand and Oglebay guest experience.
• Perform opening and closing duties as assigned.
• Assist with seasonal merchandise changes and special events when requested by management.

• Complete appropriate trainings listed on the human resources Training Matrix.
• Adhere to Wheeling Park Commission's safety rules and policy; refer any and all safety concerns to department manager, safety committee or human resources.
• Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees.

Competencies

• Previous retail, hospitality, or customer service experience preferred. But it is not necessary.
• Friendly, outgoing personality with a genuine interest in helping guests.
• Strong communication and interpersonal skills.
• Ability to handle cash and operate a point-of-sale system accurately.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to learn product information and confidently make recommendations to guests.

Education and/or Experience

High School Diploma or General Education Degree (GED); or one to three months related experience or training; or equivalent combination of education and experience.