Relationship Manager - Business Banking

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Relationship Manager I – Business Banker within PNC’s Business Banking organization, you will be based in the Indianapolis Market. PNC Business Bankers provide cash flow solutions to businesses with annual sales from 2million to 10million. As a trusted advisor within a fast‑paced, dynamic environment you will leverage your business acumen to facilitate cash flow conversations with clients and prospects, and manage the ongoing sales cycle to optimize the cash flow of our business customers so they can achieve their goals.

PNC’s targeted small business segments include Retail, Agricultural, Healthcare, Manufacturing, Professional Services, Wholesale and Women in Business.

• Handle relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
• Work with clients with basic levels of risk and complexity of needs, generally with a higher degree of supervision.
• Acquire, expand and retain client relationships to generate revenue and deepen share of wallet.
• Originate, analyze, negotiate and document credit and non‑credit products and services.
• Manage risk/return and drive quality for new and/or existing clients.
• Identify and mitigate regulatory, reputational, operational and credit risks.
• Provide ideas and insights based on an understanding of the client’s needs and financial well‑being, focusing on increasing engagement and loyalty.
• Build an effective network of internal and external relationships, such as community and industry, to acquire new clients and expand existing ones and enhance the client experience.
• Present the full range of PNC’s products and services, bringing the entire bank to the client.
• Use reporting and sales tools to proactively identify and convert sales opportunities.

• Book of Business
• Client Relationship Building
• Credit Processes
• Credit Products
• Customer Engagement
• Decision Making
• Financial Analysis
• Identifying Sales Opportunities

• Business Acumen
• Client Relationship Management
• Customer Experience Management
• Decision Making and Critical Thinking
• Effective Communications
• Prospecting
• Selling
• Tech Savvy

Roles at this level typically require a university/college degree, with 3+ years of relevant/direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

• Bachelor’s degree
• No required certification(s)
• No required license(s)

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back‑up child/elder care, adoption, surrogacy and doula reimbursement, educational assistance (including select programs fully paid), and a robust wellness program with financial incentives.

PNC also provides paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; 15 to 25 vacation days each year, depending on career level; and additional days based on years of service.

If an accommodation is required to participate in the application process, please contact us via email at  and include your name, the job , and your preferred method of contact. Applicants may also call 877‑968‑7762 and say Workday for accommodation assistance. All…