Child Support Specialist Trainee

Overview

Nature of Work In a training capacity, performs entry-level Child Support Enforcement Work. Through formal classroom training and on the job training, job assignments are designed to develop familiarity with Child Support Laws, regulations, policies, programs, and services of the Bureau of Child Support Enforcement (BCSE).

This position is for a Caseworker located in Wood County and includes a training period during which employees perform beginning level Child Support case work and are evaluated by supervisory staff.

• Learn to manage cases through locations, case development, and initial notices to non-custodial parents regarding obligations and Child Support Enforcement involvement.
• Under close supervision, acquire knowledge and abilities leading to independent management of a caseload in Child Support Enforcement.
• Submit to monthly evaluation and progress monitoring by supervisory staff.
• Locate parents, assets, and sources of income and calculate the Child Support formula.
• Research legal sources such as statutes, court opinions, rules and regulations, and compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies and case files for the BCSE Attorney.
• Respond to customer service inquiries, resolve less complex case issues, compose routine correspondence, and maintain confidentiality of information.
• Location:
  
  Wood County.

Training: High school diploma or equivalent.

AND

Experience: Four (4) years of clerical and/or paraprofessional experience.

OR

Substitution: Successful completion of study from an accredited college or university may be substituted for the required experience at a rate of one (1) year of experience for thirty (30) credit hours of education.

Special Requirement: Availability of a vehicle for continuous use may be a requisite of employment.

Special substitution: To allow clerical/customer service, and corrections/community corrections experience to substitute.