Child Support Specialist

Responsibilities

Under close supervision, performs entry‑level Child Support Enforcement work. Through formal classroom training and on‑the‑job training, job assignments are designed to develop familiarity with child support laws, regulations and policies and the programs and services of the Bureau for Child Support Enforcement (BCSE). This position is entry‑level with a training period during which employees perform beginning level child support case work in processing cases through location, case development, initial notice to non‑custodial parents regarding obligation and child support enforcement involvement.

Under close supervision, acquires knowledge and abilities leading to the independent management of a caseload in child support enforcement services. The role requires monthly evaluation and progress monitoring by supervisory staff. Duties include researching legal sources such as statutes, court opinions, rules and regulations; reviewing public documents; interviewing customers; gathering information from other agencies; preparing case files for the BCSE Attorney;

responding to customer service inquiries; and composing routine correspondence while maintaining confidentiality. This posting is for a Caseworker located in Wayne County.

• Bachelor’s degree from an accredited college or university.
• Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training.
• Full‑time or equivalent part‑time paid experience in a legal setting that required performing legal research, interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney.
• Full‑time or equivalent part‑time paid experience in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing.
• Full‑time or equivalent part‑time paid experience as an Economic Service Worker or Family Support Specialist.
• Any combination of the above may substitute for the required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.
• May be required to have a valid driver’s license and availability of a vehicle for continuous use.
• One (1) year of full‑time or equivalent part‑time paid professional experience as a Child Support Specialist Trainee may substitute for the required training and experience.