Banquet Captain

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand?

If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well‑being of others around you, we invite you to discover how you can thrive at Westin.

Expected

Hours:

Full time

The Impact You’ll Make
The Artist
Have a creative side? We offer several career paths to feed your inspiration.

Our Banquet Captain is responsible to monitor the daily operations of the Banquet Department, including providing support and guidance to fellow banquet associates to ensure a successful and effective operation ending in a positive guest experience. Support with supervision and direction of Outlet service staff may be require, depending on business needs of the hotel.

The Wellness You Deserve
We’ll support you in and out of the workplace by offering:

Team-spirited coworkers & encouraging management

Learning and development opportunities

Reward and Recognition Programs

Staff Accommodation (based on availability)

Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program

Complimentary Staff Meal

What we are looking for

A warm, people-oriented demeanor

A team-first attitude

High attention to detail and a drive to get things done

What you will do

Check all room sets prior to each event

Allocate stations and partners for staff

Communicate with the meeting planner handling the function to ensure all needs have been met and to check for any last minute instructions or changes

Ensure guests who disclose a dietary requirement receive a meal satisfying their needs

Ensure that food is served at the appropriate temperature, and that the entrée is placed properly on table

Responsible for the proper handling of all equipment, i.e., china, glassware, silverware, linen, and props, ensuring proper storage after use

Recommend proper maintenance and repair to Engineering and ensure the proper housekeeping of all function space

If no supervisor shift exists on a given day the position will be required to act as a Banquet Server

Comply with WRS’s Occupational Health and Safety Program and the Regulation of WorkSafeBC

All other duties as assigned

Position Requirements

Serving it Right Certificate

Must be able to regularly lift food trays and equipment weighing up to 30 lbs

Must be able to regularly push and pull carts and equipment weighing up to 250 lbs

Ability to provide a satisfactory criminal record check

Skills & Experience

An understanding of the delivery of quality service standards

Must be able to build and maintain credibility and relationships with customers (internal and external)

Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others

Caring, efficient and attentive food and beverage service, delivered with enthusiasm, professionalism and in a way to truly personalize their entire experience

Ability to maintain a clean and safe working environment

Stamina to work in a physically demanding job which includes regular lifting and a lot of walking

Previous experience in a similar role in a similar size/type of property preferred

Previous supervisory experience within a four-diamond food & beverage outlet preferred

Health & Safety
Health & Safety is at our core!

Daily stretches and movement to get you ready for your day

Safety orientations to ensure you feel safe at work

Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.

Monthly safety committee meetings

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

#J-18808-Ljbffr