Front Office Manager at Westin

Position: Front Office Manager Role at Westin
Lead the Front Office team as a Front Office Manager age guests and ensure top-tier service in this dynamic, full-time role.

Join Westin as a Front Office Manager, where your leadership will directly impact guest satisfaction. This permanent position requires a mix of mornings, days, and evenings, focusing on training staff and maintaining service excellence. Your proven ability to connect with guests and your strong organizational skills will enable you to motivate associates and enhance team performance.

Key Responsibilities:

• Manage operations of the Front Office Department

• Coach and empower associates in guest service

• Maintain high standards of service compliance

• Regularly communicate with team about guest needs

• Participate in cross-training initiatives with other departments

Requirements:

• Leadership experience in similar hospitality roles

• Strong knowledge of hotel operations essential

• Effective verbal and written communication skills

• Basic familiarity with hospitality software preferred

• Ability to provide a satisfactory criminal record check

Utilize your hospitality skills to enhance Westin's guest engagement and service quality.
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