Lead Front Desk Agent

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

• Vail
• Beaver Creek
• Breckenridge
• Park City
• Keystone
• Crested Butte
• Grand Teton Lodge Company
• Vail Resorts Headquarters

• Heavenly
• Northstar
• Kirkwood
• Stevens Pass

• Stowe
• Okemo
• Mount Snow
• Hunter
• Attitash
• Wildcat
• Mount Sunapee
• Crotched

• Liberty
• Roundtop
• Whitetail
• Jack Frost Big Boulder

• Wilmot
• Afton Alps
• Mt Brighton
• Alpine Valley
• Boston Mills & Brandywine
• Mad River Mountain
• Hidden Valley
• Snow Creek
• Paoli Peaks

• Whistler Blackcomb

• Perisher
• Falls Creek
• Hotham

Date:
Aug 1, 2026

Location:

Whistler, BC, Canada

Company:
Whistler Blackcomb

Shift Type:
Year Round

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

• Health Insurance;
  Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

The Front Desk Supervisor is a key leader in delivering exceptional guest service and overseeing daily front desk operations. This role ensures that every guest interaction reflects Kindred’s luxury standards and values of kindness, professionalism, and connection. The Supervisor provides mentorship to team members, resolves guest concerns with care, and collaborates across departments to ensure seamless operations

• Starting Wage: $24.00/hr - $32.00/hr
• Employment Type:
  
  Year Round
• Shift Type:
  Full Time hours available
• Minimum Age:
  At least 18 years of age
• Housing Availability:
  No

• Greet and check in guests and condo owners with warmth, professionalism, and efficiency
• Process check-outs, ensuring accurate billing and payment collection
• Answer front desk and call center phones promptly and courteously
• Provide guests with detailed information about Kindred Resort, Keystone, and surrounding areas
• Assist condo owners with reservations and service needs
• Resolve guest concerns and billing discrepancies with empathy and attention to detail
• Supervise daily front desk operations, ensuring adherence to luxury service standards
• Train and mentor new and existing front desk agents on procedures and guest service excellence
  
  Monitor and manage the property management system to ensure accurate guest records and service tracking
• Coordinate with Housekeeping, Maintenance, and other departments regarding room status, guest requests, and early arrivals or departures
• Act as Manager on Duty when needed, supporting escalated guest issues and operational decisions
• Conduct site tours of guest rooms and resort facilities as requested
• Support the execution of the upgrade program and train staff on upselling opportunities
• Maintain a professional appearance and demeanor at all times
• Drive the guest courtesy vehicle as needed
• Assist with ancillary operations such as stocking the gift shop or supporting lodging…