Guest Services Operations Manager

Position: Guest Services Operations Manager Role
Step into leadership at Delta Hotels as an Assistant Rooms Operations Manager in Whistler, BC. Oversee the guest experience while managing operations across Rooms and Housekeeping.

This entry-level management position at Delta Hotels focuses on enhancing guest satisfaction and supervising staff across several departments. You will guide operations from arrival to departure, ensuring efficiency and cleanliness throughout the property while striving to meet budgetary objectives.

Key Responsibilities:

• Conduct shift briefings for Front Desk and Housekeeping

• Ensure compliance with operational policies and procedures

• Accumulate guest feedback for improving services

• Supervise day-to-day operational functions

• Facilitate employee training and adherence to standards

Requirements:

• High school diploma or GED required

• 4 years experience in relevant fields

• Degree in Hospitality Management beneficial

• Knowledgeable in budget and financial impact of operations

• Committed to enhancing guest relations and service quality

Lead successful operations and cultivate guest loyalty at Delta Hotels by Marriott in scenic Whistler.