Job Description & How to Apply Below
If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.
Schedule :
Overnight
The Impact You’ll Make:
Our Quality Keepers know that the countless small details end up making a big impression on our customers. It is their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company. The Overnight Service Express Agent is responsible to assist guest with check-ins and check-outs, to answer the telephones, respond to guest inquiries, provide In Room Dining options, and take In Room Dining orders.
The Wellness you Deserve:
We’ll support you in and out of the workplace by offering:
Team-spirited coworkers & encouraging management
Learning and development opportunities
Reward and Recognition Programs
Staff Accommodation (based on availability)
Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
Complimentary Staff Meal
Summer & Winter Wellness package up to $2000/yr
What we are looking for:
A warm, people-oriented demeanor
A team-first attitude
Inspired to help and interact with others
Position Requirements :
Provide prompt and efficient check in and out while adhering to Westin standards
Upsell rooms and suggest the use of outlets on the property
Solicit qualified new members for the Marriott Bonvoy preferred guest program
Provide various concierge services when concierge is unavailable
Explain services and packages available within the hotel
Follow basic accounting principles: collect, post, verify and be able to explain all charges on a guest’s room account
Process express check outs and delayed charges
Control security measures by observing and reporting any unusual activities and potential problems
Conduct business center activities such as photocopying, faxing, printing and occasional admin duties
Handle all telephone calls while maintaining Westin’s operating procedures
Utilize knowledge of other departments to transfer calls efficiently and effectively to increase sales and customer satisfaction
Troubleshoot deficiencies and assign maintenance tasks as needed
Assign guest request to appropriate associate/department
Maintain knowledge of In Room Dining menu and procedure and adhere to these procedures
Balance personal audit at the end of each shift
Follow basic accounting principles including all credit procedures
Use Microsoft Office, Galaxy and Lightspeed
Comply with WRS’s Occupational Health and Safety Program and the Regulations of WorkSafeBC
Report any unsafe conditions, practices or injuries to their supervisor as soon as possible
Set a good safety example
You may be required to stand for an 8 hour shift
Occasional physical labour will be required to carry boxes of paper and other stock
Requires manual dexterity to use and operate all necessary equipment
All other duties as assigned
Ability to provide a satisfactory criminal record check
Skills & Experience:
Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
Must be able to build and maintain credibility and relationships with customers (internal and external)
Ability to access, input, analyze and retrieve information from computers
Detailed knowledge of Whistler area and available services
Minimum of two years'…
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