Coordinator, Conference Sales

Job Title: Coordinator, Conference Sales

Department: Conference Sales

Position Status: Full Time, Year Round

Work Location: This position is based in Whistler, BC.

The Coordinator, Conference Sales supports the fulfillment of Tourism Whistler’s goals and objectives through developing and maintaining strong relationships with clients. This position involves both sales and operational aspects of the conference business, supporting the management teams in meeting client needs and enhancing the overall sales and services experience.

• Support the development and maintenance of sales prospects, assist the Sales Manager(s) with the solicitation of additional meeting/conference sales and coordinate client follow up
• Assist in coordinating and preparing sales missions and trips, arranging sales calls, preparing for trade shows and presentations, and coordinating logistics
• Deliver familiarization tours and site inspections for visiting clients in coordination with the Manager, Conference Sales, including hosting events, preparing presentations, and negotiating rates
• Build and maintain strong relationships with members, industry partners, the community, meeting, conference and incentive travel sectors
• Assist in trade shows/events, host where applicable, and conduct sales meetings and presentations to clients
• Maintain the client and account database, following up on business opportunity leads
• Research market trends and clients’ programs, providing insights as a resource for internal and external clients
• Assist with budget planning and forecasting reports
• Act as a member liaison to strengthen working relationships with industry partners
• Draft and finalize contracts, following up with clients as needed
• Provide general administration and project support as required

There will be times when the Sales Coordinator will be required to fulfill duties to support the Conference Services operation. This cross-over requirement adds depth within the Coordinator role and ensures the department effectively meets changing priorities and workloads.

• Manage room booking for internal Tourism Whistler departments, including AV and Food & Beverage requirements
• Ensure accuracy of the daily reader board and room signage
• Distribute BEOs, change logs and floor plans to the respective departments
• Update the Conference Service website/online menu up to date, including Amadeus
• Provide on-site coverage during events, festivals, and group bookings
• Collect and distribute client surveys
• Prepare and distribute monthly reports to departments and partners
• Take minutes for facility operations meeting minutes and distribute to the operations teams
• Assist the leadership team with other administrative and project needs as required

• Minimum of two years' experience in a tourism/hospitality sales role
• Excellent communication skills with a strong sense of customer service
• Organized, detail oriented and able to work under pressure efficiently with a high volume of tasks
• Highly motivated, enthusiastic and willing to take on new challenges
• Excellent team player, with the ability to work with various stakeholders
• Knowledge of tourism industry
• Hotel and Delphi/Amadeus experience an asset
• Previous marketing background an asset including experience with:
  Photoshop, HTML, direct email management, digital assets, social media, etc.
• Flexible with hours of work to support client service outside of regular hours

What We Offer

• Culture & Connection
• Bi-monthly all staff events and departmental team building
• Dogs in the office
• Fun, supportive, and collaborative team environment
• Meaningful health benefits for full-time team members and their dependents, including an Employee Assistance Program
• Access to a wellness app
• A wellness fund to support your health and recreation in Whistler
• An annual Health & Wellness calendar with offerings to prioritize mental health and well-being

• Flexibility
• Nine-day fortnight schedule (75 hours bi-weekly), providing enhanced work-life balance and the opportunity to make the most of life in Whistler
• 3 weeks’ paid vacation as a starting point

Starting Salary Range: $52,000 - $55,000 annually. This represents the starting base salary range. Final compensation may vary depending on a candidate's job-related knowledge, skills, and experience. Over and above the base salary and the benefits highlighted above, full-time team members are also eligible for an incentive bonus of up to 10% of the annual salary.

June 29, 2026. Closing date is subject to change based on applicant volume.